1xBet Casino MX - Бонус игрока не был зачислен.

I got a text message where they were offering me a bonus for my birthday but when talking to customer service they argued that they had never sent me a promotional message, apart from that they offer free spins for the first deposits but they never enforce them. What bothered me was the arrogance of customer service and how they were in total denial of the promotional message they had sent me as if I were lying to them.

Me llego un mensaje de texto donde me estaban ofreciendo un bono por mi cumpleaños pero al hablar con atención a clientes me discutían que ellos nunca me habían mandado un mensaje promocional, aparte de eso ofrecen giros gratis por los primeros depósitos pero nunca las hacen valer. Lo que a mi me molesto fue la prepotencia de atención a clientes y como estuvieron en total negación de el mensaje promocional que me habían mandado como si les estuviera yo mintiendo

Hello marinochetta,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1xBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise in what form did you receive the promotion? Was it in e-mail? Did you contact the casino through live chat or e-mail support? Can you please forward the promotional offer and the conversation with the casino to nikolas.b@casino.guru?

Looking forward to your answer.

Regards,

Nick

Dear marinochetta,

Unfortunately in these types of bonuses the casino sometimes use an automatic respond/sending which does not filter out if you can or can't receive a bonus so basically everyone receives the offer even if they are not eligible for it. If the live chat claim that there is no available offer for you then there is not we can do for you. Bonuses are always considered as a goodwill of the casino and they can decide whether someone get it or not.

It would be a much different case if the bonus would be already credited to you and voided after that.

Is there anything else we can assist you with? If not, we will be closing the complaint.

Dear marinochetta,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now closed for the above mentioned reason.