BC.Game Casino - Проверка аккаунта игрока не удалась.

My account verification failed they show me account user risk what can I do sir please help me

Dear Malik,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise if you are able to access your casino account?
• Do I understand correctly that you have INR400,000 in your casino account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

No mam my account showing me account risk please open my account

Yes my game account has four lakh rupees in current balance

No mam this is my winning amount I had made deposit 50 thousand

Thank you for your reply, Malik. Could you please advise which games you focused on - slots, live casino, sports betting, etc.?

Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

I have focused on casino games

Yes I have tried to contact bc game support but they tell me you have surrenderd you account but mam why I surrenderd my account I am a fool they tell me you have surrenderd they are cheating to us they are lying to us if I deposit money then merchants say I can't recieve your deposit they eating us deposits also is this fare these are fraudsters they eating our accounts and telling you have surrenderd your account if I am fool then tell me you are fool this is not fearness please resolve my issue you are my lost hope open my account I want to withdraw my money that's it mam

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Hello,

Unfortunately, we are unable to assist this user with any present or future complaints at any public forum due to their violation of multiple accounts which is totally against our terms 2.1.15 and 5.1 mentioned here https://bc.game/help/terms-service

Best Regards

Panda - BC.GAME

Hello everyone,

Thank you both for your replies.

Malik, please note that by creating multiple accounts you breached one of the main rules of online gambling and I am afraid there is nothing we can do under these circumstances.

Dear Malik,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.