BETANDYOU Casino - Игрок просит помощи.

I was sigup in this casino from your forums got 50 free spin and won 1100 inr then i check balance 0 i contact support they told me its sticky you need to deposit in your forums no information its sticky or non sticky genrally you write and i m old user check all information about its sticky or non sricky i sent yoi screenshot of conversation its cheat me help me

Dear Nimesh,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I apologize, but I am not sure I understand completely what the issue is. Did your bonus winnings disappear?

Also, I don't see anywhere in your attached screenshots that the casino claims this bonus is sticky. If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

They tell me to deposit and with real money wagger what is is mean its sticky then fund appear in your bonus term no information its sticky or nonsticky

Dear Nimesh,

Provider Mancala and Betandyou give 50 freespins using the promo code. You can get the winnings only after wagering. Wagering only with real funds, for this you need to make a deposit, or have money in a real account. Wager:x15. The number of days for wagering - 7 days.

This terms listed on the website casinoguru: https://casino.guru/betandyou-casino-review#tab=js-tab-bonuses

Hello everyone,

Thank you BETANDYOU Casino representative for your help with this case.

Nimesh, a sticky bonus means that the initial bonus value will be deducted from your account when making a withdrawal. Not that you have to make a deposit in order to withdraw your winnings. I am sorry, but it is more than common for casinos to ask players to make at least one successful deposit before processing a withdrawal. And as BETANDYOU Casino representative has already mentioned, we share this information in the bonus conditions on our website.

I would suggest that you make the required deposit and fulfill the wagering requirements as soon as possible, otherwise, I am afraid you won't be able to withdraw your winnings. Thank you for understanding.

Dear Nimesh,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.