BetFlip Casino - Игрок пытается вывести свой выигрыш.

Dear dan4648,

Thank you very much for submitting your complaint and forwarding all the relevant screenshots. I’m sorry to hear about your problem. We will contact the casino and ask for their assistance in resolving this issue, but, before we do so, could you please advise if you have withdrawn any winnings previously from this casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

No I have not withdrawn.

Thank you very much, dan4648, for providing all the necessary information. I will now transfer your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Casino Guru, there is suspicious activity in my betflip account balance is 0 now. I have not attemp a withdraw since I email you about my issue with betflip. I have not played any games or deposit since Dec 5 2020.

Hello Dan.

Removing the balance may be part of the security check, or you breached some of the bonus terms.

To be sure about it, I would like to invite the casino representative into the case.

Please explain to us what happened with Dan's balance and why he is unable to withdraw.

The balance return back to my account two days later still have not been able to get ahold of betflip attempted another 20 times

The last two deposits do not have a promo attached to them see screenshot of deposit

Hello,

We are really sorry to face such problems with Dan's account, a bonus was still active and that was a reason why he was not able to withdraw funds, the bonus was canceled later and it has affected this balance.

Now everything is ok, the balance is available and Dan can request a withdraw.

Please close ticket as resloved.

Thanks

Case close was able to withdraw after Betflip responded to your request for answers.

Thank you for your help

Daniel

Dear Daniel,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.