Bonza Spins Casino - Игрок пытается вывести свой выигрыш из-за незавершенной проверки KYC.

Unable to withdrew winnings allways ask documents still after you send all documents they need ,money taken out of you ballace as you not Betting or when you have a bet in play ,i see it go down ,they are a Scam live chat email all dulle of BS you never get your money

Dear Malcolm,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the casinos takes KYC lightly and it might take few working days completing this thorough procedure. If all the data is correct, there should be no reason for the casino to delay your withdrawal.

Could you please advise how many days ago you have requested your withdrawal and started the verification process? Have you accumulated your winnings with or without active bonus? Thank you in advance for your reply.

Best regards,

Petronela

Documents for withdrew gave them do many times they didnt wont to .money taken out from too ballace with out play $500 bet on Black in roulette won Black 29 ,$1000.put to ballace on to be taken out state away log out back in $0 ballace fn scam

Could you please forward your game history or any relevant evidence and advise how many days ago you have requested your withdrawal and started the verification process? My email address is petronela.k@casino.guru. Thank you very much in advance.

Dear Malcolm,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.