Boo Casino - Выход игрока кажется задержанным.

I made a deposit of 100 reais, I got 300 reais and made the withdrawal, I already sent all the receipts they asked me for, deposit, proof of my residence identity account and until today the money has not dropped into my account for 3 days and I went to try on the site and it simply says that the site does not exist anymore. I would like to resolve this or we will resolve this fraud under the law .

Eu fiz um depósito de 100 reais ganhei fiquei com 300 e fiz o saque, já mandei todos os comprovantes que me pediram, de deposito, comprovante da minha conta de identidade de residência e até hoje não caiu o dinheiro na minha conta já tem 3 dias e fui tentar no site e simplesmente dá que o site não existe mais. Gostaria de resolver isso ou vamos resolver sobre a lei essa fraude.

Dear Anacristinafs,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

Could you please explain what are your difficulties with accessing your account? Is the website working for you? Is your account blocked?

Thank you in advance for your reply.

Best regards,

Tomas

Simply the site doesn't even open anymore, it's like unavailable, and it's just that site that takes days to drop the money into the account, because I'm used to playing in another and at the same time the money drops into the account, I'll want what I deposited and that I won, or I will seek my rights, as this is a misleading and full of fraud site.

Simplesmente o site nem abre mais, está como indisponível, e somente esse site que leva dias para cair o dinheiro na conta, pois sou acostumada a jogar em outro e na mesma hora já cai o dinheiro na conta, eu vou querer o que depositei e que ganhei, ou procurarei os meus direitos, pois isso é um site enganoso e cheio de fraudes.

Dear Anacristinafs,

Have you tried contacting casino support via support@boocasino.co? Did they reply to you? When was the last time you were able to access the website, and when did you submit the last of the documents for verification?

I'll await your reply.

Dear Anacristinafs,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Case more or less resolved, after much dispute they just sent me my deposit and the 200 I won at roulette they canceled and didn't pay me, since I bet and won so it was my winnings, but I don't play on that site anymore, I don't recommend it , and it is still a bureaucracy for them to send the money and to deposit there is the pix option, but not to receive it, so we have to wait a few days to receive it.

Caso mais ou menos resolvido, depois de muito contestar eles me enviaram apenas o meu depósito e os 200 que ganhei na roleta eles cancelaram e não me pagaram, sendo que apostei e ganhei então era ganhos meus, mas não jogo mais nesse site, não recomendo, sendo que ainda é uma burocracia para eles enviarem o dinheiro e pra depositar tem a opção pix, mas pra receber não, então temos que esperar bastante dias para receber.

If the casino confiscated your winnings, we wouldn't consider the matter resolved, Anacristinafs.

If you wish us to continue investigating the case, please let us know what reason did the casino give to confiscate your winnings and if you consider it a legitimate reason for the confiscation. Please send the email to my email address at tomas@casino.guru

If you fail to send us any evidence or if you decide you wish not to continue with the case, we'll reject your complaint. Thanks for your understanding. I'll await your reply.

Dear Anacristinafs,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.