Buran Casino - Выплата игрока была задержана.

Good evening!

For the past week, I have been waiting for winnings of 400 euros, which are unable to reach my account. The support team at Buran Casino assures me that my money is safe and will be deposited as soon as possible... I am hearing the same thing daily while talking to 10 different representatives, yet I am getting nowhere and see no sign of receiving my winnings.

Καλησπέρα σας!

Εδώ και μια εβδομάδα περιμένω κέρδη 400 ευρώ, τα οποία αδυνατούν να φτάσουν στον λογαριασμό μου ενώ η ομάδα υποστ΄΄΄ήριξης της buran casino με διαβεβαιώνει οτι τα χρήματα μου είναι ασφαλή και θα μπούν το συντομότερο δυνατό... το ίδιο κ΄άθε μέρα μιλώντας με 10 διαφορετικούς εκπρόσωπους την ημερα δεν β΄γάζω άκρη και δεν βλέπω να λαμβάνω τα κέρδη μου.

Dear rootuser429,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• When did you request a withdrawal from the casino? Is it still pending in your account?

Looking forward to hearing from you.

Best regards,

Tomas

1. My account has not been verified, I don't have the power to do it as on the verification tab of buran it clearly says that I don't need identification and here for a week every day I ask at least 3 times if identification is needed and the criminals always tell me no and no...
2. They tell me all kinds of lies, all related to their system and delays in their system due to many withdrawal requests. They have never told me that my account is at fault and in fact the thieves tell me that the payment provider is at fault and not buran (lies, obviously)
3. I requested a withdrawal on 4/17 and today we have 4/25 and the payment is still in the 2nd stage of processing where you find it stuck here for 8 days.

They only tell lies, they are late, they disconnect me from the chat at irrelevant times, they don't answer my questions, they write the same things over and over without any substance and help, they are criminals. The following are some of the lies of the support

1. Ο λογαριασμός μου δεν έχει επαληθευτεί, δεν έχω την δύναμη να το κάνω καθώς στο verification tab της buran λεει ξεκαθαρα οτι δεν χρειαζομαι ταυτοποιηση και εδω και μια εβδομαδα καθε μερα ρωταω 3 φορες τουλαχιστον μηπως χρειαζεται ταυτοποηση και μου λενε παντα οχι και οχι οι εγκληματιες…
2. Μου λενε παντα διαφορετικα ψεματα ολα εχουν σχεση με το συστημα τους και με καθυστερησεις στο συστημα τους λογω πολλων withdrawal requests. Δεν μου χουν πει ποτε οτι φταιει ο λογαριασμος μου και μαλιστα οι κλεφτες μου λενε οτι φταιει ο payment provider και οχι η buran (ψεματα προφανως)
3. Ζητησα αποσυρση 17/4 και σημερα εχουμε 25/4 και η πληρωμη ακομα ειναι στο 2. σταδιο του processing οπου και βρισκετε κολλημενο εδω και 8 μερες.

Λενε μονο ψεματα, αργουν, με κανουν disconnect απτο chat σε ασχετες στιγμες, δεν απαντε στην ερωτησεις μου, γραφουν τα ιδια συνεχεια χωρις καμια ουσια και βοηθεια ειναο εγκληματιες. Ακολουθουν καποια απο τα ψεματα της υποστηριξης

because I don't see any willingness from either of you to help or the fake casino to pay I'm closing the conversation because you really didn't help in anything neither the fake casino makes any effort to pay me my money so bye

επειδη δεν βλεπω καμια διαθεση ουτε απο εσας να βοηθησετε ουτε απτο καζινο να πληρωσει κλεινω την συνομιλια γιατι πραγματικα δεν βοηθατε ουτε εσεις σε τιποτα ουτε το ψευτοκαζινο κανει καπιο effort για να μου πληρωσει τα χρηματα μου οποτε αντιο

Thank you for your patience, rootuser429.

We currently have hundreds of active complaints and we strive to reply as soon as possible in the allotted time of 7 days.

If your payment isn't processed within 14 days since the initial request we'll intervene. Let’s stay positive and hope for some good news regarding your withdrawal.

If you wish to close the complaint anyway, please let me know and I'll do so without delay.

I have requested a withdrawal since 17/4, today we have 1/5 and I have not received anything at all! The guys are criminal thieves and scammers, they throw me out of the chat whenever they like, they log me out of my account constantly, they end the conversation whenever they like without considering my needs and my questions, I have done their KYC for so long I have not received any information, no supposed email that tells me that I will receive here and 2 weeks, in general, a waste, the worst casino I have ever played, the worst experience of my life regarding money and withdrawals, I do not recommend them at all, they steal your money and your they give different excuses every day for not sending you. I am correct, I have done the KYC, I have done what they asked of me and they have me waiting, without solving my problems and without considering that I need the money and that I have done what they have asked of me. I will take legal action if I don't see my money by 8/5.

Έχω αιτηθεί ανάληψη απο τις 17/4 σημερα εχουμε 1/5 και δεν εχω λαβει τιποτα απολυτως! Οι τυποι ειναι εγκληματιες κλεφτες και scammers με πετανε απο το chat οποτε γουσταρουν, με κανουν log out απο το account μου ασταματητα, τερματιζουν οποτε αυτοι γουσταρουν την συνομιλια χωρις να υπολογιζουν τις αναγκες μου και τις ερωτησεις μου, τους εχω κανει το KYC τοσο καιρο και δεν εχω λαβει καμια ενημερωση κανενα υποτιθεμενο email που μου λενε οτι θα λαβω εδω και 2 εβδομαδες γενικα ενας χαμος το χειροτερο καζινο που εχω παιξει ποτε η χειροτερη εμπειρα της ζωης μου σχετικα με χρηματα και αναληψεις, δεν τους συστινω καθολου κλεβουν τα χρηματα σου και σου λενε διαφορετικες δικαιολογιες καθε μερα για να μην στα στειλουν. Εγω ειμαι σωστος, εχω κανει το KYC, εχω κανει οτι μου ζητανε και αυτοι με εχουν να περιμενω, χωρις να μου λυνουν τις απορειες που εχω και χωρις να υπολογιζουν οτι εχω αναγκη τα χρηματα και οτι εχω κανει οτι μου χουν ζητησει. Θα κινηθω νομικα αμα δεν δω τα χρηματα μου μεχρι τις 8/5.

how are you guys 16 days have passed and still nothing and you didn't even reply

παιδια τι γινετε? εχουν περασει 16 μερες και ακομα τιποτα και εσεις δεν απαντατε καν

suddenly they closed my account without any explanation... they never sent me my money either

that they are really criminals and you never helped them

ξαφνικα μου κλεισαν τον λογαριασμο χωρις καμια εξηγηση... δεν μου στειλαν ποτε τα χρηματα μου ενοιτε

οτι νανε πραγματικα εγκληματιεσ και εσυς δεν βοηθηασατε ποτε

I understand your frustration, rootuser429. I apologize for not replying sooner.

Since your account has been blocked, allow me further questions:

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus? 
• How did you learn about your account being blocked? If the casino informed you about the reason for account closure via email or chat, please forward this communication to me.

My email is tomas@casino.guru