CashiMashi Casino - Выигрыш игрока был конфискован.

Cashimashi cancelled and confiscated my win because "you have been found being part of a bonus hunter group". I don't understand which group they are talking about. Looks like they just found the reason not to pay me. Anyway, they took away my win and I would like to receive it

Dear Diana,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you forward any relevant communication between you and the casino to me? My email address is kristina.s@casino.guru. I would especially like to see the message, where you were accused of being part of such group.

Additionally, could you clarify if your winnings were result of playing with some bonus? Thank you very much in advance for your reply.

Best regards,

Kristina

Yest, I have played with the bonus 120 EUR (deposited 200). I will forward you the email now

Thank you very much Diana for your reply and email. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi Diana,

I looked at your case and understand the issue. I will contact the casino and see what can be done. I would like to ask the Cashi Mashi Casino team to reply to this complaint and provide any evidence to support your claims. The evidence can be sent here: (peter.m@casino.guru).

We would like to ask the Cashi Mashi Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Hi Diana hope you doing good 🙂

Please send me an email with details to : oh@cashimashi.com

I will have a look into your case to see what happened!

Kind Regards

Oli

CashiMashi

Hello. I have just sent you an email

Diana, please keep me updated.

I have sent an email to the suggested email address on 26.07 but they never replied me

Hi Diana i just replied to your Mail! I been few days without internet in Holidays!

Kind Regards

Oli

CashiMashi

Hi Diana, has there been any news?

Dear Diana,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this complaint because the player stopped responding to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.