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Hello ... I deposited € 20 with a 50% deposit bonus. This was also booked, but not a single slot can be opened. Support is zero

Hallo...ich habe 20€ mit einem 50% einzahlungsbonus eingezahlt. Dieser wurde auch gebucht, allerdings lässt sich nicht ein einziger Slot öffnen. Support ist gleich null

Dear David,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

We will contact the casino and ask for their assistance, but, before we do so, could you please advise if you had any other game sessions previously? Which exact bonus you have activated inside your account?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

Dear David,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.