CoinBets777 Casino - Выплата игрока была задержана.

Hi, last month i came across into casino wich i liked for being minimalisatic and well and won 100 with the no deposit bonus.

Placed a couple of payouts.

Everything ok.

Made a 25 deposit in BTC, and did a couple of reversals of my earnings canceling payouts and getting new bonuses.

I did reversals EVERYTIME representatives asked me to... I like gaming and like doing people work easier being a nice client.

After KYC, they sent me the money in the right way within a week.

Got it right in my account So is no KYC Issue.

Now i won WITH ONE OF THE REVERSAL BONUSES I GOT, 500 USD. Im not able to place a PAYOUT .

When i try to do so i keep getting this message : "Payout cancel by external system validations" Its been a week by now

I have been writting daily, and they only say is a "system problem, it will be fixed soon". Yet is been a week, and they already have all my right data.

I writte to buy new bonuses from them and keep playing and to send me remaining money yet no response. And seems like support dissapeared.

Can anyone help me to get my rightful earnings?

Hello edcalavera,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with ConiBets777 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? What kind of bonus did you use exactly? Can you please forward your deposit and bonus history to nikolas.b@casino.guru? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello! My account has been verified since May 19, they already made a transfer once a long time ago of 100 USD for the first ones I won there.

With my remaining balance, the type of bonus was a "reversal" of a payout that I had pending.

My last conversation had no answers. Always the same "It's a system failure, it will be resolved soon" when I asked when they didn't tell me anything. I did not receive an answer. I attach photos of the required information to the email: nikolas.b@casino.guru

Hola! Mi cuenta esta verificada desde el 19 de mayo, ellos ya hicieron una transferencia una vez hace tiempo de 100 usd los primeros que gané ahi.

con mi saldo restante el tipo de bono fue un "reversal" de un payout que tenia pendiente.

Mi ultima conversación no tuvo respuestas. Siempre lo mismo "Es una falla de sistema se resolvera pronto" cuando pregunte cuando no me dijeron nada. no obtuve respuesta. Anexo fotos de la informacion requerida al email : nikolas.b@casino.guru

Update:

I received an email from them: To sell me bonuses. There is no news about my payment. I played last night with my held balance and won an extra 50 dollars, so now they owe me 550 USD.

A good case of false advertising...

Recibi un correo de ellos: Para venderme bonus. De mi pago no hay novedades. Jugué anoche con mi saldo retenido y gane 50 dolares extra, asi que ahora me deben 550 USD.

A good case of false advertising...

Hello edcalavera,

Do you currently have any pending withdrawal? If not, when was the last time you tried to request? Did you try to use a different payment method?

Hello! I still have my balance of 550 usd. I cannot request any kind of Payout. I still get "payment canceled by External system validation". They only allow me to request payment in BTC and then cancel it. It is impossible for me to request a Payout withdrawal. Every day I have tried to withdraw my money without any result.

Hola! Aún tengo mi saldo de 550 usd. No puedo solicitar ninguna clase de Payout. Aún me aparece "payment cancel by External system validación".Únicamente me permiten solicitar el pago en BTC para después cancelarlo. Me es imposible solicitar un Payout withdrawal. Cada día he intentado retirar mi dinero sin ningún resultado.

No representatives at all. THEY ARE NOT PRESENT AND INSISTING AS THEY USE TO BE WHEN THEY ASKED ME TO DO REVERSALS WITH MY PAYMENT WITHDRAWALS.

This guys just ripped me off right?

Please check the time and they don't attend to me. It's as if it never existed.

favor de verificar la hora y que no me atienden. Es como si no existiera.

Still no support

Hello edcalavera,

Don't you have any active bonus at that is why you can't withdraw your balance?

Hello! They have not told me anything about the bonus preventing my withdrawal. They just say it's a "Glitch" in their system.

Hola! No me han dicho nada sobre que el bono este impidiendo mi retiro. Solo dicen que es un "Glitch" en su sistema.

I'll try to make a deposit, I'll see if that's why I can't withdraw, although of course. It's a risk lol And if that's the case, I think the casino support could have asked me for a deposit instead of saying it's a system glitch.

Intentaré hace un deposito, veré si es que es por eso que no puedo retirar aunque claro. Es un riesgo lol Y de ser ese el caso, creo que el soporte del casino pudo haberme solicitado un deposito en lugar de decir que es un glitch de sistema.

Hello edcalavera,

But do you actually have a bonus? Please forward your bonus tab/history to nikolas.b@casino.guru.

Hello! Thanks for your answer. I haven't been able to connect this week until now. I will send the required information.

Hola! Gracias por tu respuesta. No he podido conectarme esta semana hasta ahora. Enviaré la información requerida.

Thank you edcalavera for all the information provided. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello edcalavera,

I am so sorry to hear about your problem with the withdrawal. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a CoinBets777 Casino representative to join this conversation and participate in resolving this complaint.

Dear CoinBets777 Casino,

Could you state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Hi there, still no notice from my earnings from coinbets.

The email they were supposed to send when glitch is over never came in.

Too much time for a "Glitch"

Anyway, today i just made a 25 usdt deposit to coinbets , to check if thats preventing me from recovering my pending balance .

but here clearly says was a technical issue and that they will reach to me wich never did even when im in the best disposition .

I made my deposit of 25 USD to the address indicated by coinbets777 and I still don't see them added to my balance. As soon as I have news and can see whether or not I can withdraw the total of 575 dollars (550 WITHHELD BALANCE AND 25 FROM TODAY'S DEPOSIT) I will inform you by this means. Thank you for your attention

Hice mi deposito de 25 usdt a la direccion indicada por coinbets777 y aun no los veo sumados a mi saldo. En cuanto tenga novedades y pueda ver si puedo o no retirar el total de 575 dolares (550 DE SALDO RETENIDO Y 25 DE EL DEPOSITO DE HOY) les informare por este medio. Agradezco sus atenciones

Sadly it's been 5 hours since I made my deposit and it still hasn't reflected in my account.

Tristemente han pasado 5 Horas desde que hice mi deposito y aun no se refleja en mi cuenta.

The deposit I made was not credited, since I sent it through bep20 binance and I lost my money.

I discussed it with customer service and still have no response.

I try to deposit in other currencies and it tells me that the QR'S to pay are invalid in coinbase and binance

El deposito que hice no se acredito, ya que lo mande por bep20 binance y perdi mi dinero.

Lo comente con atencion a cliente y aun no tengo respuesta.

Intento depositar en otras divisas y me dice que los QR'S Para pagar son invalidos en coinbase y binance

REGARDLESS OF THAT DEPOSIT I LOST IN USDT I made another one right now in LTC for 31 dollars

I have not had a response from coinbets. I cannot withdraw what I have earned. And if it were a bonus, I already made a deposit.

iNDEPENDIENTEMENTE DE ESE DEPOSITO QUE PERDI EN USDT Hice otro justo ahora en LTC por 31 dolares

No he tenido respuesta de coinbets. No puedo retirar lo ganado. Y si fuera un bonus , ya hice un deposito.

I MADE THIS OTHER DEPOSIT. And even if I had a bonus I should be able to withdraw it and NOTHING

HICE ESTE OTRO DEPOSITO. Y aun si tuviera un bonus deberia poder retirarlo y NADA

i CANNOT RETIRE EVEN THE 31 DOLLARS I JUST DEPOSITED.

Please help me. I am doing everything I can to prove that I am being scammed in a bad way.

Por favor ayudenme. Estoy poniendo todo de mi parte para demostrar que estoy siendo estafado de mala manera.

I have contacted that address ad nauseam. Their agents have no idea. They don't even care about solving our problems

He contactado a esa direccion hasta el cansancio. Sus agentes ni idea tienen. Ni les importa resolver nuestros problemas

i CONTACTED THAT GUY ALSO DAYS AGO, NO ANSWER

No one... Nobody to help. Armed robbery in all it's glory.

Never, ever, ever send money to Coinbets777. Learn from my experience so you don't get scammed.

Nunca, nunca nunca envien dinero a Coinbets777. Aprendan de mi experiencia para no ser estafados.

IS THERE ANYONE WHO CAN DO SOMETHING AGAINST THESE ONLINE SCAMS?

¿EXISTE ALGUIEN QUE PUEDA HACER ALGO CONTRA ESTAS ESTAFAS EN LINEA?

I demand to recover my deposits, the rest that they keep since they were exposed in their scam. I only demand IMMEDIATELY THE refund of all the money I have deposited.

Exijo recuperar mis depositos, lo demas que se lo queden ya que quedaron expuestos en su estafa . Solo exijo INMEDIATAMENTE EL reembolso de todo el dinero que he depositado.

They robbed me and here i leave the proof. I will bring them down. I will tell anyone that can hear, have eyes to see that COINBETS777 is this kind of scam i described in this 2 moth horror story. Hope they are prepared because many people listens to the truth.

It's surprising how no one from coinbets777 responds

They are always harassing the client, offering bonuses and "reversals" that, as you can see: are not real. They do not pay.

All that harassment and interest in the client disappears when there are problems.

Es sorprendente como nadie de coinbets777 responde

Siempre estan acosando al cliente, ofreciendo bonos y "reversals" que como ven : No son reales. No pagan.

Todo ese acoso e interes por el cliente desaparece cuando hay problemas.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Is there any entity where I can direct my complaint? any other page? I don't want anyone else to experience this scam again.

I'M GOING TO SEAT A REAL PRESIDENT.

Let's help the online gaming community to play in reliable places. I already consider my money lost. I lost 581 dollars.

but NEGATIVE ADVERTISING IS GOING TO BE MORE EXPENSIVE FOR COINBETS777.

I THINK OF MAKING A VIDEO REVIEW, A SONG and whatever comes to mind.

I think it will be the only way to report scams and in the long term they are going to lose more than my 581 DOLLARS FOR EACH PERSON WHO DON'T DARE TO PLAY AT THEIR CASINO.

IF THEY DO NOT GIVE AN ANSWER I WILL SHARE THIS LINK TO ALL MY CONTACTS.

Hay alguna entidad a donde pueda dirigir mi queja? alguna otra pagina? No quiero que nadie mas vuelva a vivir esta estafa.

VOY A SENTAR UN VERDADERO PRESEDENTE .

Ayudemos a la comunidad de jugadores en internet a jugar en lugares fiables. Yo ya doy por perdido mi dinero. YO perdi 581 dolares.

pero a COINBETS777 LE VA A SALIR MAS CARA LA PUBLICIDAD NEGATIVA.

PIENSO HACER UN VIDEO REVIEW, UNA CANCIÓN y lo que se me ocurra.

Creo será la unica forma de denunciar las estafas y ellos a largo plazo van a perder mas que mis 581 DOLARES POR CADA PERSONA QUE NO SE ATREVA A JUGAR EN SU CASINO.

SI NO DAN UNA RESPUESTA VOY A COMPARTIR ESTE LINK A TODOS MIS CONTACTOS.

And Mr. David Jackson told me he would contact me WITHIN 24 HOURS. It's been more than a week.

Y el señor David Jackson, me dijo me contactaria EN 24 HORAS. ha pasado mas de una semana.

I'm playing right now.

There is an active bonus, which I could already withdraw since I made the deposit of 31 LTC, but instead... I PLAY AND MY MONEY DOES NOT GROW EVEN IF I WIN.

Estoy jugando ahora mismo.

hay un bonus activo , que ya podria retirar ya que hice el deposito de 31 LTC, pero en lugar de eso... JUEGO Y MI DINERO NO CRECE AUNQUE GANO.

BUT THEY LOVE TO SEND ADVERTISING.

PERO LES ENCANTA MANDAR PUBLICIDAD.

I am documenting this case for my Youtube video:"Dangers of online gambling" Copyrighted alredy. I'm going to musicalize it myself. Even if Coinbets777.com does not give us an answer: I ASK THE ADMINISTRATORS OF CASINO GURU: Do not close the case.

And I am going to give updates on how I am personally going to put an end to a malicious website that hooks you with free bonuses through digital platforms.

Estoy documentando este caso para mi video de Youtube:"Dangers of on line gambling" Copyrighted alredy. Lo voy a musicalizar yo mismo. Aun si Coinbets777.com no nos da una respuesta: PIDO A LOS ADMINISTRADORES DE CASINO GURU: No cerrar el caso.

Y yo voy a ir dando updates de como personalmente voy a acabar con una web maliciosa que engancha con bonus gratis a través de plataformas digitales.

Casino Guru: I ask that my case not be closed just by giving a negative rating to my counterpart. IT WOULD NOT BE FAIR TO THE WORKING PEOPLE WHO GET UP EARLY EVERY DAY AND WORK TO HAVE MONEY FOR OUR RECREATIONAL ACTIVITIES AND TRY TO HAVE EXTRA POCKET MONEY.

Closing this case without a response from the casino is taking away hope from the people. That is to say: THE BAD GUYS, THE RICH, THOSE WHO CAN BUY A SYSTEM ALWAYS WIN.

Unfortunately we live in a world that demands money from us, and if we gamble and leave our well-earned money in these slums, the least we expect is that they will respond as they say they will.

"The BITCOIN lightning fast cashout" What COBETS777 promises I have proven it to be a lie. They can't allow more decent people to lose their money in this scam, because I think, they are lucky owl, eurobets... The problem is the system of these casinos

Everything they promise is a lie. And I have been demonstrating it on their network for two months.

Two months that I waste time on this because the "Bitcoin lkightning fast payouts" is a lie.

And you, you cannot, you must not close this case until it is resolved or you are going to scam many more. People.

And Casino Guru, being an entity, an institution respected by players, is founded on respecting our fundamental rights.

If anyone wants to join a class action lawsuit against this COINBETS777 casino, my lawyers are already working on it. AND IF THE SITE ALLOWS IT AND HELP US: WE WILL BRING DOWN ALL THE SCAMMERS FROM CRYPTO CASINOS AND ONLINE CASINOS.

Casino Gurú: Pido que no se cierre mi caso solo dando una calificación negativa a mi contraparte. NO SERIA JUSTO PARA LAS PERSONAS TRABAJADORAS QUE CADA DIA NOS LEVANTAMOS TEMPRANO Y TRABAJAMOS PARA TENER DINERO PARA NUESTRAS ACTIVIDADES RECREATIVAS Y TRATAR DE TENER EXTRA POCKET MONEY.

Cerrar este caso sin respuesta del casino es quitarnos la esperanza al pueblo. Es decir: LOS MALOS , LOS RICOS, LOS QUE PUEDEN COMPRAR UN SISTEMA SIEMPRE GANAN.

Desgraciadamente vivimos en un mundo que nos exige dinero, y si apostamos y dejamos nuestro dinero bien ganado en estos tugurios, lo menos que uno espera es que respondan como dicen que haran.

"El BITCOIN lightning fast cashout" Que promete COBETS777 He demostrado que es mentira. No pueden permitir que mas gente decente pierda su dinero en esta estafa, porque creo, son lucky owl, eurobets... El problema es el sistema de estos casinos

Todo lo que prometen es mentira. Y llevo demostrandolo en su red desde hace dos meses.

Dos meses que pierdo tiempo en esto por que el " Bitcoin lkightning fast payouts" es mentira.

Y ustedes , no puede, no deben cerrar este caso hasta que este resuelto o van a estafar a muchas mas. Personas.

Y Casino Guru siendo una entidad una institucion respoetada por los jugadores esta cimentada en respetar nuestros derechos fundamentales.

Si alguien quiere sumarse a una demanda colectiva contra este casino COINBETS777, mis abogados ya estan trabajando en ello. Y SI EL SITIO LO PERMITE Y NOS AYUDA : VAMOS A HACER CAER A TODOS LOS ESTAFADORES DE CRYPTO CASINOS Y CASINOS ON LINE.

As we say in México: No mamen.

As we say in México: No mamen.

Now they owe me 3000 dollars

Ahora me deben 3000 dolares

I have tried to contact the casino but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Stefan, Casino.Guru