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Hello, I have registered and paid in first paysaf then from my account, since I have an account at bawag and Austria Bank, I paid something from both of them. Yes, my account is not where I am not allowed to deposit from 2 accounts. First I won 6000 then I went back to my acont, I played again and won 1007,000 euros and they don't want to pay me out they gave me my acont for 900 euros and sent me 900 euros to my account. I went to the lawyer, I called several casinos and said I should get it. I didn't do anything wrong. I didn't take any bonuses. So I entered my correct data correctly. I also have a lawyer hope it will go quickly.

Hallo ich habe mich Regiestriert habe eingezahlt zuerst paysaf dann von meinen Konto da ich bei der bawag und bei Austria Bank eine konto habe , habe ich vom beiden was eingezahlt. Ist ja meine Konto steht niegens wo das ich nicht von 2 konto einzahlen darf. Hatte zuerst 6000 gewonnen dann bin ich wieder rein in mein acont habe wieder gespielt und habe 1007000 Euro gewonnen und die wollen mir nicht auszahlen die haben mir mein acont auf 900 Euro gegeben und mir 900 Euro auf konto geschickt . Ich war beim Anwalt ich habe mit mehrere Casinos telefoniert die meinen ich müsste es bekommen ich habe nichts falsches gemacht keine Bonus genommen meine richtige Daten alles korrekt eingegeben also . Habe auch einen Anwalt hoffe das wird schnell gehen .

Dear Dalibor,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand it correctly that all your winnings were confiscated because you have used 2 different payment methods to deposit funds into your account? Have you accumulated your winnings with or without active bonus?  

Furthermore, if there’s any relevant communication between you and the casino, please forward it to petronela.k@casino.guru and confirm the amount which has been confiscated. Is it really €1,007,000?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Thank you very much, Dalibor, for your email. I’m sorry but I still don’t understand if all your winnings were confiscated because you have used 2 different payment methods to deposit funds into your account or you were accused of multiple accounts? 

Dear Dalibor,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.