Eternal Slots Casino - Игрок еще не получил свой выигрыш.

I am writing regarding the withholding of my legitimate winnings of $1,900 from my current account. I would like to address several concerns regarding this situation.

Prior to opening my current account, I made multiple attempts to inquire about the status of my previous account, which was closed at my request. Despite sending several emails seeking clarification about whether I could reopen the account or create a new one, I received minimal response. The only information provided was that my original account could not be reopened.

Due to the lack of clear communication and guidance from your support team, I proceeded to open a new account. I operated under the understanding that since my previous account was permanently closed and inactive, creating a new account would be permissible.

I have won $1,900 through fair play on my current account and believe I have not violated any terms and conditions. Had your support team provided clear guidance regarding account policies when I initially reached out, this situation could have been avoided.

I respectfully request the release of my legitimate winnings of $1,900. I maintain that I acted in good faith throughout this process and made reasonable attempts to clarify your policies before proceeding.

Please review this matter and respond at your earliest convenience.

Dear Player007,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

I proactively reached out to the pit boss weeks before on a few occasions to confirm yet they chose not to respond to my inquiries. Normally no response means proceed. I never violated any terms or conditions in the first place that would require an account closure. I closed it to take a break which is allowed. They are thing unethical and power happy b*****

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I have consistently faced numerous issues with Eternal Slots since the inception of my account. The primary reason for closing my account was to take a necessary break from their unprofessional conduct, not because of any violation of terms or conditions. Their staff has exhibited behavior that I find both annoying and unprofessional, which has been a significant source of frustration for me.

Despite my repeated attempts to communicate and clarify these issues, Eternal Slots has chosen to ignore my concerns. This lack of response is both disappointing and indicative of their disregard for customer satisfaction. Silence often implies approval, and by not addressing my questions, they left me to assume that my concerns were not significant.

Furthermore, I have documented multiple complaints against them, highlighting a pattern of harassment. Each attempt I made to resolve these matters was met with indifference. I even inquired directly about whether I was banned, yet received no reply. This lack of communication only added to my frustration and confusion.

Ultimately, my decision to close the account was entirely voluntary and driven by the need for a mental break from their persistent harassment and unprofessionalism. I was not forced by the company to take this step; it was a personal decision made in response to their ongoing behavior.

Any updates

Are you even reviewing my last few statements and photo evidence? I feel as if nothing is going on behind the scenes.

Hello Nick, are you paying attention to this complaint or what’s going on?

Dear Player007,

I hope this message finds you well. Could you please let us know if there is any documented evidence showing that you contacted the casino regarding the creation of a second account? Kindly remember that, according to the casino's rules, creating a new account without prior approval is not permitted.

If you have any supporting documentation or correspondence, we would greatly appreciate it if you could forward it to nikolas.b@casino.guru.

Thank you for your attention to this matter. I look forward to hearing from you.

Best regards,

Nick

I sent you that information but yes, just give me one second and I’ll send it to you again. No worries I appreciate your help.

So when I countlessly reached out to them, I’m looking for the email because I’m like well if this account can’t be reopened can I open a new one because I haven’t been banned because I requested the account to be closed due to staff members there are being rude and just not pleasant I’ll send you the emails though because when I reached out to them, they just blatantly ignored me so I took that as I haven’t been banned, they didn’t respond. What else am I supposed to think? It’s not like they close my account because of my behaviors or that I violated their terms and conditions. Nothing like that.

Dear Player007,

Unfortunately, none of the provided communications indicate that you were allowed to create a new account; some messages even appear to be from a different casino. Since the casino did not permit a new account, and opening multiple accounts is strictly prohibited, we are unable to assist further with this matter.

I would recommend reaching out to the casino's licensing authorities; however, as it appears this casino lacks proper licensing, assistance may be limited. In the future, I suggest choosing a regulated casino with a strong rating and reputation.

I’m sorry that we couldn’t be of more help in this case.

Best regards,

Nick