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It's 5 days and the money hasn't arrived. You just want them to deposit but if you win never return the money back

Sono 5 giorni e il denaro non è  arrivato .voi volete solo che depositano ma se si vince non tornate mai il denaro indietro

Dear Hakim,

Thank you very much for submitting your complaint. Please understand, it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Considering that you have completed KYC verification successfully, if you don’t receive your winnings by the end of next week, please, let us know and we will try to help you. Thank you very much for your understanding.

Best regards,

Petronela

Dear Hakim,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.