Goldenbet Casino - Вывод средств игрока был отложен.

I have made a withdrawal from GoldenBet previously with no issues.

I have since made 2 further withdrawals, earliest dating 2 Feb and they have not yet paid the money although they are good at responding. I am not confident they are going to pay. I am not saying it’s a bad casino however just a push may help me recover my funds l.

Dear Phil070809, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please advise when exactly you received the last successful withdrawal? Did you use the same withdrawal method in the past?

Thank you in advance for your reply.

Best regards, 

Kristina

Hi. I received the last one on 28th January 24 hours after I processed it. The last 2 have been well over a week and say successful on the website but I keep receiving the same generic message from goldenbet stating that they are working to resolve the issue. I used the same method all 3 times.

thanks

Thank you for your reply, Phil070809. Could you please advise us on the current status of your withdrawal request(s)? Are they marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

All are showing as successful. Yet the latest 2 haven’t yet been paid I will forward you the email responses that are all generic.

Thank you very much, Phil070809, for your cooperation. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello Phil070809,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Goldenbet Casino representative to join this conversation and participate in resolving this complaint.

Dear Goldenbet Casino,

Could you state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Since we haven’t received any response from the casino regarding the issue, we have no choice but to classify the complaint as 'unresolved'. The casino can reopen this complaint any time.

Dear Phil070809,

I am very sorry, but since the casino team has not been responsive, we are unable to continue with the investigation. An alternative option is to file an official complaint with the licensing authority of the casino. I may assist you with this process, and you can reach me at the email address provided below. Please note that this complaint will have an impact on their safety index on our website. Feel free to contact me if you have any questions or require further assistance.

Best regards,

Stefan, Casino.Guru

stefan.m@casino.guru