National Casino - Аккаунт игрока заблокирован.

Hi, I've basically been playing at this casino for more than two years ... I've always used my wife's card every now and then to deposit and about a year ago they had challenged me about this thing on a withdrawal and I provided my identity card and ATM for registration some documents and they validated it and they have always accepted my withdrawals and deposits…two days ago I went to withdraw 450 euros and they disabled my account because I violated the rules by using my wife's card to deposit and consequently I they canceled the withdrawal ... all this is absurd because I registered my wife's card more than a year ago with one of their operators in live chat, and he knew very well that the account was mine ... for a year I withdraw and deposit peacefully and now that I withdraw 450 they block me like this? Is absurd

Salve, praticamente gioco a questo casino da più di due anni …ho sempre usato la carta di mia moglie ogni tanto per depositare e circa un anno fa mi avevano contestato questa cosa su un prelievo ed io ho fornito carta d identità e bancomat per la registrazione dei documenti e me L hanno convalidato e mi hanno sempre accettato i prelievi e depositi…due giorni fa sono andato per prelevare 450 euro e mi hanno disabilitato L account perché ho violato le norme avendo usato la carta di mia moglie per depositare e di conseguenza mi hanno annullato il prelievo…tutto ciò è assurdo perché la carta di mia moglie L ho registrata più di un anno fa con un loro operatore in chat live,e sapeva benissimo che L account era mio….per un anno prelevo e deposito tranquillamente ed ora che prelevo 450 mi bloccano così? È assurdo

Dear Donato909090,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found: https://nationalcasino.com/rules/terms-and-conditions#depositing

"National Casino does not accept third-party payments. You must make deposits only from a bank account, or using VISA/MasterCard bank cards, payment systems Skrill/NETELLER, or other payment methods registered in your own name. If we determine during the security checks that you have violated this condition, then your winnings will be confiscated and the original deposit will be returned to the owner of the payment account; NationalCasino also is not responsible for the lost funds deposited from third party accounts."

Furthermore, please check our Fair Gambling Codex for Players https://casino.guru/fair-gambling-codex-for-players:

"Payments

For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during the account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only.

If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you.

Thank you very much in advance for your reply and understanding.

Best regards,

 Tomas

I knew the terms and conditions, the problem is that a year ago I had already had the same problem and an operator registered my wife's card, complete with an identity card, and I've always used it...even if she enters my profile among registered documents I own this card !

conoscevo i termini e condizioni, il problema è che già un anno fa avevo avuto lo stesso problema ed un operatore mi ha registrato la carta di mia moglie con tanto di carta d identita e L ho sempre usata…addirittura se entra nel mio profilo tra i documenti registrati ho proprio questa carta !

Donato909090,

When depositing in online casinos you should always deposit with a payment method that is in your name, otherwise the casino might not honor your winnings.

Could you please advise if you are the beneficiary of the card? Is there any confirmation from your bank confirming this?

Dear Donato909090,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.