Raging Bull Slots Casino - Вывод средств игроком задерживается.

I am having trouble getting my withdraw paid out with raging bill casino. I took a free no deposit bonus to begin with and had to wager it upto over $2500 which then I get to keep $100 out of it. Anyways soon as I got upto $2600 they immediately took it from my account and left me about $100. So which then I start from scratch again and now ths is my real money and I win upto $610 dollars and now when I try to withdraw it they said I Nedd yo make a crypto deposit to verify my account I'n order to make a successful withdraw. So anyways I send $30 in crypto to the address they gave me and it didn't show up in their account and they are trying to say I never sent it even after I sent them all the screen shots of the crypto deposit.

So futher on now they have emailed me and dad that I'm in Australia and unable to recieve winnings from a bonus ( when already I got $100 from the bonus and had to give up like 2000 dollars

Dear d33cee007,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Did the casino confiscate your $610 winnings or are they still in your casino account?
• Could you please clarify who gave you the crypto address? Was it the live chat/email support or did you make the deposit via the cashier section in your casino account?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes i am in Australia. Not sure why it came up as malaysia I must of had a vpn on.

Yes I got the crypto address to send to from their website through the cashier section. The $610 remained in the account for upto 5days after I first won it. And now whenever I try log in it just comes up as an error. I think they have done something to my account.

And even now whenever I try log In through the inclave login which is meant to be legit and secure. This is what happens.

It's so obvious that have locked me out of the account because they don't want to hand over the money that is rightfully mine!

I just recieved an email from raging bull casino stating this

When previously they have said this to me. Saying that due to my location I'm unable to withdraw from a bonus. Yet I'm allowed to deposit funds from my account to play and withdraw.. then now they are saying this In the email.

Thank you very much, d33cee007, for your cooperation. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Thankyou I look forward to hearing from you.

Regards

Dan

Hello, d33cee007,

I am sorry to hear about your unpleasant experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear Raging Bull Slots team,

Could you please explain the player's situation in more detail?

If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with relevant evidence?

Feel free to send the necessary details and supporting evidence to my email address (branislav.b@casino.guru).

Greetings all,

I had a chance to review the situation and, as you say. You are in Australia d33cee007. The casino cannot be accessed from Australia as Australian players are unfortunately not allowed to play in the casino. The only way to access the casino from Australia is through a VPN, VPN usage is not allowed per the terms and conditions.

The information given above (in your screenshots) is regarding players from Malaysia (and several other countries) who are (per the terms and conditions of the casino) allowed to deposit and play but not entitled to free welcome chips.

I wish I had better news however due to these circumstances you would not be eligible for the $100 maximum cashout on your free chip. There is no history of deposit in the player account, please check your bank records as any transaction attempted was not completed on our end, if you believe this to be incorrect please submit your bank statement (in PDF format) showing the completed transaction to our documents department. If such transaction can be verified you will receive a full refund. Your account has been permanently closed as is standard in such cases.

Best wishes,

Nick and Raging Bull

Thank you for the explanation, Nick and Raging Bull.

Dear d33cee007,

Can you please confirm you registered and played from a Malaysian IP (VPN)?

It looks like they did not lock you out of the account, but rather that you turned off your VPN and tried to access the website from your original location/IP, which is restricted by the casino's system automatically.

As for the unsuccessful deposit - can you share a transaction hash with us, please? Then we can ask Nick to investigate it with the casino, comparing the receiving e-wallet address of the transaction with the one that should have been generated in your casino account upon making the deposit in question.

Dear d33cee007,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we are forced to reject this case because the player has not responded to our messages and questions. Therefore, we are not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime. However, it will not be possible without the requested answers and details.

Thank you very much, Nick and Raging Bull, for providing information and cooperation.

Best regards,

Branislav, Casino.Guru