Revolution Casino - Игрок считает, что вывод его средств задерживается.

Three days ago, I requested my withdrawals at Revolution Casino, which were two payments of €70 each. I also submitted my identification documents via email for verification. I have received no response, which is making me very uneasy. If the money hasn't been processed by the end of the week, 22.03.24, I will be forced to file a complaint and turn this matter over to my lawyer. I tried contacting the support chat at Revolution Casino, but only got responses from an AI. They told me to write an email, but I've received no response there either. This is very unprofessional!

Ich habe vor 3 Tagen meine Auszahlungen bei Revolution Casino beantragt. Es waren 2 mal je 70€. Zugleich habe ich per Mail meine Unterlagen zum Nachweis meiner Identität gesendet. Es kam keine Reaktion, dies verunsichert mich sehr. Sollte bis Ende der Woche 22.03.24 keine Auszahlung veranlasst worden sein, werde ich Anzeige erstatten und die Angelegenheit meinem Anwalt übergeben. Support Chat von Revolution Casino beantwortet nur mit KI, man soll ein Mail schreiben, aber hier kommt auch keine Antwort. Sehr unseriös!

Dear karin240672,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear karin240672,

Have you received your withdrawal from the casino yet?

Dear karin240672,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.