Sisal Casino - Во время игры у игрока произошел технический сбой.

While playing megaball a live casino game the session did not close properly and my money was not written off. The sisal operators tell me they are fixing up but a week has passed and I have not received my money

Mentre giocavo a megaball un gioco casino live la sessione non si è chiusa correttamente e i soldi non mi sono stati stornati. Gli operatori sisal mi dicono che stanno provvedendo a sistemare ma è passata una settimana e io non ho ricevuto i miei soldi

Dear Gabriele,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to petronela.k@casino.guru? Please advise the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Additional comments from the player:

"Ho risolto"

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Gabriele, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru