Slots City Casino UA - У игрока возникли некоторые проблемы.

Played bonuses in the amount of 16,000 UAH, and bet, the money did not come,

Відіграла бонуси на суму 16000 грн, і поставила на вивід, гроші не прийшли,

Dear Оля,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your withdrawal request hasn't been processed? If yes, could you please advise when exactly you requested it?

Have you tried contacting the casino regarding this problem? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Good afternoon, they didn't pay the money because they said they had technical problems, but it seems to me that it shouldn't concern me in any way, I played everything honestly, they only paid compensation, and that's it!

Доброго дня, гроші не виплатили, тому що сказали що в них були технічні проблеми, але мені здається що мене це ніяк не повинно стосуватися, я відіграла все чесно, виплатили лише компенсацію, і все!

Thank you for your reply, Оля. Have you made any successful withdrawals before? Could you please confirm that you passed the verification? What kind of compensation did you receive?

Also, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

So did, so of course I can, compensation in the amount of 3374 UAH

Так робила, так звичайно можу, компенсація в сумі 3374 грн

Please note I still haven't received the communication between you and the casino. Could you please forward it to me? Thank you in advance.

With an active bonus

З активним бонусом

Could you please clarify what bonus you activated and what bonus was credited to you? Could you please post here a screenshot of your bonus history?

Free freespins for being in slots city for a year, unfortunately I don't have a bonus history

Безкоштовні фріспіни за те що я рік в слотс сіті, нажаль немаю історії бонусів

Thank you very much olakravec51 for your cooperation so far. I will now transfer your complaint to my colleague Martin (martin.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Well thank you

Добре дякую

Hello olakravec51!

From now on, I will take care of your complaint. I'd like to invite representatives of Slots City Casino into this complaint in order to help us with the resolution of the issue.

All right

Добре

Hello olakravec51!

Unfortunately, we were not successful in our attempts to contact the casino. We are going to contact the representatives one more time and try to ask them to reply to this complaint. The timer will be extended by another 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative influence on the casino's rating on our website.

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.