Spin247 Casino - Депозит игрока никогда не поступал на ее счет.

I deposited the cash and made a immediate payment and the transaction was successful and my bank reported that the funds were successful. But the spin247 support keep saying that they never received the funds because the're was a connection problem

Dear Nonjabulo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. In situations like this we usually recommend players to contact their payment provider, but it seems that you’ve already done that.

Would you be so kind and forward me the deposit receipt? I would like to see the message you received from your bank in which you were informed, that the transaction was processed successfully.

Also, please forward any relevant communication between you and the casino to kristina.s@casino.guru

Please let me know so we can continue resolving this case accordingly.

Best regards,

Kristina

Dear Nonjabulo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.