Sportaza Casino - Аккаунт игрока заблокирован.

My account was closed and my bets canceled with no evidence

Mein Konto wurde geschlossen und meine Wetten storniert ohne Beweise

Dear Chakala1974,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sportaza Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer)
• Did you achieve your current balance with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello. I've been playing at Sportaza since the beginning of April 2023 and my account was blocked yesterday (04/10/2023). Here is the email :

" Dear Sami ****,

Thank you for contacting our Sportaza.com customer service.

We would like to inform you that your account did not pass the verification process for our project and has now been closed without the right to be re-opened under Section 9.1 of our Terms and Conditions.

All your winnings have been voided.

If you have further questions, contact us via support@Sportaza389406.com or via live chat .

Best regards

Customer Service Sportaza.com "

I only played sports, so no casino.

2 x €800 were in payout mode and €124.85 in credit.

Of course, I was very happy to use the possible bonuses every time. That is my right.

Thanks in advance

Sami

Hallo. Ich spiele seit Anfang April 2023 bei Sportaza und mein Konto wurde gestern ( 10.04.2023 ) gesperrt. Hier ist die E-mail :

" Liebe/r Sami ****,

Vielen Dank, dass Sie sich an unseren Sportaza.comKundendienst gewendet haben.

Wir möchten Sie darüber informieren, dass Ihr Konto das Überprüfungsverfahren für unser Projekt nicht bestanden hat und nun geschlossen wurde, ohne dass das Recht auf Wiedereröffnung gemäß Abschnitt 9.1 unserer Allgemeinen Geschäftsbedingungen besteht.

Alle Ihre Gewinne wurden storniert.

Wenn Sie weitere Fragen haben, kontaktieren Sie uns per support@Sportaza389406.com oder per Live Chat.

Mit freundlichen Grüßen

Kundenservice Sportaza.com „

Ich habe nur Sport gespielt,also kein Casino .

2 x 800€ waren im Auszahlung Modus und 124,85 € als Guthaben.

Ich habe natürlich sehr gerne jedes Mal die mögliche Bonusses genutzt. Das ist mein Recht.

Vielen Dank im Voraus

Sami

Dear Chakala1974,

Please understand that if you only placed bets on sports betting and your account has been blocked, the casino probably detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.

I'll send you our recommendations for websites that deal with sports betting issues, shortly.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into issues with any online casino and we will try our best to help.