Vulkan Casino UA - Игрок просит помощи.

I want to cancel the game

Quiero dar de baja al juego

Dear Mariela,

Thank you very much for submitting your complaint. I apologize, but I don’t understand what is going on. I’m afraid, I will need more information regarding your problem. Please could you elaborate?

I will be waiting for your reply patiently.

Best regards,

Kristina

I became a user and I want to cancel it, use my credit card and I played once, I want to know if you continue to discount that amount, because I have not played anymore and I want you to cancel all your games.

Yo me hice un usuario y quiero dar la baja , use mi tarjeta de crédito y jugué una vez quiero saber si ustedes me siguen descontando ese monto , porque yo no he jugado más y quiero que me den de baja a todos sus juego.

Thank you for your reply, Mariela. I’m not sure I understood completely. Casino.Guru is an independent online casino database that acts as a mediator resolving players’ disputes. We have no access to your account, therefore we aren't able to close it.

Have you tried asking the casino for help? My best advice would be to contact the casino directly since support agents are more qualified to assist you with such requests than we are.

Dear Mariela,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.