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I kept to the conditions of the bonus, fortunately I filmed everything with the screen recorder and also informed the customer support of this. I have been waiting for a reply for 3 days

Ich habe mich an die Bedingungen des bonus gehalten,ich habe zum Glück alles mit dem Bildschirmrecorder gefilmt und dem kundensupport auch dies mitgeteilt warte seid 3 Tagen auf rück

Dear Jonny,

Thank you for submitting your complaint. Please could you provide more information and details regarding your complaint? I apologize, but I am not sure I understand what happened.

Thank you in advance for your reply.

Best regards,

Kristina

Dear Jonny,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.