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According to the terms and conditions, 1000 euros can be requested for payment per day, but it is not possible. I'm waiting 3 days for 1000 euros and can't apply for anything anymore. How long should you wait for the 3000 euros if you can only apply for 1000, given the waiting times

Laut AGB können pro Tag 1000 Euro zur Auszahlung beantragt werden, es geht aber nicht. Ich warte 3 Tage auf 1000euro und kann nichts mehr beantragen. Wie lange soll man denn auf die 3000euro warten, wenn man nur 1000 beantragen kann, bei den Wartezeiten

Dear Alterschwede,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, in some casinos, players cannot have multiple pending withdrawals at the same time. Please note, it’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If there is no development by then, please, let us know and we will try to help you. Thank you for your understanding,

Best regards,

Kristina

In the terms and conditions, however, it says that I can call up 1000 per day. So this is a violation

Im den AGB s steht aber dass ich 1000 pro Tag abrufen kann. Das ist somit ein Verstoß

Today is working day number 4 and nothing happened and I still can't apply for another 1000 euros

Heute ist Werktag nummer 4 vergangen und es nichts passiert und ich kann immer noch keine qeitere 1000 euro beantragen

Yesterday I contacted the chat again because the application for the first 1000 euros was on March 1st, 2022 and nothing happened. There are still another 2000 euros on the customer account which I cannot pay out until the first payout has been processed. How many months should you wait until you have received your 3000 euros in full? According to the terms and conditions, payments are processed within 3-5 days and according to the terms and conditions you can pay out 1000 euros per day, which is not possible. Please help me

Ich hatte gestern nochmal den Chat kontaktiert, da die Beantragung der ersten 1000euro am 01.03.2022 war und nichts passiert. Es stehen noch weitere 2000euro auf dem kundenkonto die ich nicht auszahlen kann, bis die erste Auszahlung bearbeitet ist. Wie viele Monate soll man denn warten, bis man seine 3000euro komplett erhalten hat? Laut AGB sind Auszahlungen innerhalb 3-5 Tagen bearbeitet und man kann laut AGB 1000 Euro pro Tag auszahlen was aber nicht geht. Bitte helfen Sie mir

I fully understand your frustration, Alterschwede. However, as I said in my initial message, we give casinos at least 14 days to process each withdrawal. I will set the timer for additional 4 days giving the casino two full weeks to process the payment and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Good morning, unfortunately nothing has happened yet.... in the chat you are only put off

Guten Morgen es ist leider immer noch nichts passiert.... im chat wird man nur vertröstet

Thanks for the updates, Alterschwede. Have you made any successful withdrawals before? Could you please confirm that you passed the KYC verification?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Thank you in advance.

Yes, I have already paid out once and I am also kyc verified.

Ja ich habe bereits einmal ausgezahlt und kyc verifiziert bin ich auch.

What payment method to withdraw your winnings have you opted for, please? Was it the same one as previously?

Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?

Have now deposited with mifinity and want to pay out on it. Before that I had paid out once on crypto. The status is requested in the customer account, so far no processing and the chat can not do anything...

Habe jetzt mit mifinity eingezahlt und will auch darauf auszahlen. Davor hatte ich auf crypto einmal ausgezahlt. Der Status ist beantragt im kundenkonto, bisher keine Bearbeitung und der chat kann nichts tun...

Thank you very much Alterschwede for your reply. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Alterschwede,

I looked at your complaint and will do my best to help you. I would like to invite Wild Pharao Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Payment just received. Thanks very much

Zahlung ist gerade eingegangen. Vielen dank

Dear Alterschwede,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru