The player from Finland had made a withdrawal request on 23.1.2024. He hadn't received the funds and the casino hadn't communicated with him about it. After he had submitted his complaint, we had asked for additional information regarding his past transactions, KYC verification, and the games he had played. He had confirmed that he had successfully withdrawn in the past, passed the KYC verification, and had played the game "Wild Chase". We had then invited the casino to share their side of the story. However, before the casino had responded, the player had informed us that he had received his funds. We had confirmed with the player that he had received all his withdrawals, and with his confirmation, we had marked the complaint as 'resolved'.
Игрок из Финляндии подал заявку на вывод средств 23.1.2024. Денежные средства он не получил, и казино с ним об этом не связалось. После того, как он подал жалобу, мы запросили дополнительную информацию о его прошлых транзакциях, проверке KYC и играх, в которые он играл. Он подтвердил, что в прошлом успешно выводил средства, прошел проверку KYC и играл в игру «Wild Chase». Затем мы пригласили казино поделиться своей версией истории. Однако прежде чем казино ответило, игрок сообщил нам, что получил свои средства. Мы подтвердили игроку, что он получил все свои выплаты, и после его подтверждения пометили жалобу как «решенную».
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