WinsPark Casino - Аккаунт игрока заблокирован.

Hi I did to withdraw and pay the 10euro deposit to make the withdrawal of the sum of 1048 by winning instant roulette, after which I log out of my account and try to re-enter I enter the username I created ---- tyufytfytfytf

and I am blocked because I use two accounts with the same card, you unblock it thanks I also sent an email to winspark I await the email again I do not remember it I put MY RECOVERY EMAIL

Salve ho fatto per prelevare e versare i 10euro di deposito per fare il prelievo della somma di 1048 vintigiocando alla roulette instant,dopo di che mi si esce dall mio account e provando a rientrare metto nome utente che mi sono creato ----  tyufytfytfytf

ed vengo bloccato perche uso due account con la stessa carta me lo sbloccate grazie ho mandato un email anche a winspark attendo riaposta la email non me la ricordo metto la MIA EMAIL DI RECUPERO

Hello giacomomiotto1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wins Park Casino. Please allow me to ask you a few more question before we would move forward.

Do I understand it correctly that you have 2 accounts created in this casino? When did you create the second one? Did you ever verify any of those 2 accounts?

Looking forward to your answer.

Regards,

Nick

I didn't think you should check it out

I didn't see that I had to verify it

the crime like a month ago

non pensavo dovessi verificarlo

non vedevo che dovevo verificarlo

lo reato tipo un mese fa

Hello giacomomiotto1,

Could you please respond to my previously asked question? If we won't get any additional information we will be forced to reject the complaint.

hello I replied yes, I created it like two months ago and I have not verified either account since there was no written to upload documents or identity card information such as on eurobet for example

ciao ti avevo risposto si lo creato tipo due mesi fa e non ho verificato nessuno dei due account visto che non cera scritto di caricare documenti o informazioni della carta d'identita come ad esempio su eurobet per esempio

Hello giacomomiotto1,

Did you claim any bonus in the 2 accounts? Please note that creating multiple accounts is strictly against the rules in almost every single online casino. The standard procedure is to return back the player's last deposit. Could you please advise if you heard from the casino since the account closure?

Dear giacomomiotto1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now rejected for the above mentioned reason.