WOAH99 Casino - Вывод средств игрока был отложен, а аккаунт заблокирован.

I have played online casinos for a few years I have deposited 10s of thousands over that time on the 2nd of March 2024 I won a sum of money and withdrew 2250 in total I was made to wait longer than usual for them to process the withdrawal they then sent me a withdraw receipt as I checked my bank it was not there I questioned it the assured me they have sent to wait I still have not received the funds to this day it's been a month the receipt they sent me the BSB they state is there bank account BSB does not exist they ignore me when I keep asking where my funds are or tell me they have processed it but it's a lie they send me smiley faces like it's a joke I'm very upset this has happened I have screenshots of alot of the correspondence they have since suspended my account but I still have the evidence

Hello bh8m888,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Woah99 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? Did you have to enter the bank account number in order to withdraw? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi thanks for looking into this I was fully verified I had deposited a few time I think 6 in total I won the money with my deposit no bonus I didn't break any rules they did alot of checks before they sent the forged receipt so they could find a reason not to pay me out but they couldn't find any rule broke they then sent me the fake receipt saying they processed the withdrawal I have quite a few screenshots of the correspondence I can send through I talk to them everyday asking where my money is the just lie saying it's sent yet neither my bank or there's have any record and there bank confirmed the receipt number and the BSB did not exist I have done alot of digging and found alot of evidence of fraud I have spoken to many people who have had the same issue with other sites like woah99 and I asked to see there receipts and I was shocked to see the bank details of other sites multiple casinos all share the exact same BSB and account number there is alot of fraud and it doesn't end there I have tracked down employees who work there and when I say there names they instantly stop replying I have alot of evidence gathered

Any update

Dear bh8m888 we are currently adding the casino into our system as it is not in our database yet. After that, my colleagues will try to contact them regarding this case

Regards,

Nick

Thankyou they still continue to lie and I have not received any money

Dear bh8m888,

For further investigation, your complaint will be now forwarded to my colleague Branislav (branislav.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Thankyou will he be contacting me or am I to contact him

Hello, bh8m888,

I am sorry for the delay (vacation/days off, out of the office). I will further assist you with your complaint.

From Monday, I will be fully available in the office. I will go through the case and inform you how we will proceed.

Thank you for your patience and understanding.

Thankyou I appreciate the help

Alright, bh8m888. I will ask the casino for the details. However, before I invite the casino to the thread, I would like to ask you a few questions to clarify the situation.

In your screenshots, I can see the "Transactions" which seems to be the complete transaction history, and I can see that the last transaction before your disputed withdrawal, there was a bonus that you wagered completely (if I understand it correctly). It means that it is very likely your disputed winnings were accumulated with a bonus. Why did you claim that you played without a bonus?

Despite you claiming that you played only with your real money deposit, there is no information about a real money deposit, but there is rather information about a bonus. So, what bonus are we talking about? Was it a deposit bonus or a no-deposit bonus? Can you send me a link to that bonus?

When exactly did you deposit to the casino last time, and how much? Do you have any proof or confirmation of it?

I cannot see the information about your account closure/block anywhere. Can you please send me a screenshot with the announcement where I can clearly see that your casino account is blocked/closed and inaccessible?

Dear bh8m888,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we are forced to reject this case because the player has not responded to our messages and questions. Therefore, we are not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime. However, it will not be possible without the requested details and evidence.

Best regards,

Branislav, Casino.Guru