Yakuzabet Casino - Аккаунт игрока закрыт из-за предполагаемых дубликатов.

Hey, I deposited 30 euros as a new player and won 700. I talked to live chat twice, and then my account was deactivated. They say the reason is duplicate, but that's not true. I was never there before. I even activated my email and everything. They're scamming people.

hey ich hab da 30 euro einbezahlt als neuer spieler hab 700 gewonnen 2 mal mit live chat geredet dann wurde mein acc deaktiviert grund sagen sie das sei duplicat stimmt halt gar nicht war da noch nie hab sogar email aktiviert und alles die zocken leute ab.

Dear chiller19,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Could you please advise if you have passed the KYC verification? 

Have you accumulated your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the account? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Dominika

Hey, I was new there. Firstly, I don't normally register at the casino because they don't have a 100% bonus.

I sent kyc before it was activated, I was already blocked in the middle of playing, my balance was 0 euros and my account was blocked, I've never experienced anything like that before and I've played over 100 casinos :) I didn't take a screenshot, I was blocked straight away. There was only a bonus on a wheel that I wired and got free money, you don't have to wager anything. As soon as you win something you get blocked and they say duplicate, so ridiculous, why did I have to activate my email, only play with the email

hey ich war da neu erstens meld ich mich normal auf dem casino nicht an weil die keinen 100% bonus hatt.

kyc hab ich geschickt bevor das aktiviert war, war ich schon gesperrt mitten beim spielen einfach guthaben 0 euro und acc gesperrt dann sowas hab ich noch nie erlebt und ich hab schon über 100 casinos gespielt🙂 screenshot hab ich keinen gemacht wurde ja direkt gesperrt. bonus gab es nur son rad das ha ich gedraht und gratis geld bekommen man muss nix umsetzten. sobald man was gewinnt bekommste ne sperre und sagen duplicat so lächerlich warum hab ich meine email aktiviern müssen spiel nur mit der email alphati3ger@gmail.com

Dear chiller19, is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Did you deposit money using a payment method that is in your name?