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I played on 9/14 and submitted a withdrawal request on 9/15, but I still haven't received my funds.

I've contacted support multiple times. I haven't done anything wrong, and I've verified this through chat and email. Despite repeatedly asking why my withdrawal hasn't been processed, they won't give me a straight answer. They just keep saying, "You are correct."

Your transaction has been forwarded to the financial department for urgent processing.

Your withdrawal request has been placed in the processing queue and is expected to be completed soon.

This is the email I received, but I still haven't received my money. When you get an email saying "expected to be completed soon," anyone would assume the withdrawal would be completed within 2 or 3 days at most, right? It doesn't make any sense. Have I done something wrong? They won't even answer that question.

私は9/14に遊ばせて頂きました！9/15に出金申請をだしましたが、未だこちらに入金はございません。

何度もサポートと連絡をとりました。私は不正とかは何もしてませんし、チャットやメールでも確認しています。何故出金されないのか何度も訪ねますが、そこは答えてくれません、ただ貴方は正しい、

お客様のお取引は、緊急処理のため金融部門に転送されたことをいたします。

出金リクエストは処理キューに入れられました。まもなく完了する予定です。

とメールが来てましたが、全然出金されていません。まもなく完了する予定です。とメールが来てたら誰もが遅くとも2日か3日以内に出金が完了すると思ってしまいますよね？意味が分からないです。私何かしましたか？の問いにも答えてくれません。

Dear takuzo,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Michicirillo90 and Tazuko!

I'm happy to inform you that your recent withdrawal request has been successfully completed.

We sincerely apologize for the delay and any inconvenience this may have caused.

Thank you for your patience and understanding throughout this matter.

Best regards,

Ybets Representative

Dear takuzo,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear takuzo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.