Zythbet Casino - Аккаунт игрока заблокирован.

I registered at Zythbet and they excluded me out of nowhere, alleging fraud and I guarantee that I did not commit any type of fraud, in fact I was a victim of this bookmaker. I made the first deposit of 500 BRL and then two more of 100 each, I lost all the amounts and then they sent me an email saying that my account had been deleted. They did the same with some friends of mine who were attracted by the bonus offered for playing, unfortunately some were blocked without funds and others when they went to withdraw. Beware of this Casino, it is unreliable. I have an account at Bet365 for over 7 years and have never had any problems, this house has done it in such a short time. It is attracting players by offering an interesting bonus, to later retain investors' funds. Don't deposit on Zythbet, it doesn't act correctly.

Fiz o cadastro na Zythbet e eles me auto excluíram do nada, alegando fraude e garanto que não cometi nenhum tipo de fraude, na verdade fui vítima dessa casa de apostas. Fiz o primeiro depósito de 500 BRL e depois mais dois de 100 cada, perdi todos os valores e depois me mandaram um email dizendo que minha conta havia sido excluída. Fizeram o mesmo com alguns amigos meus que foram atraídos pelo bônus oferecido para jogar, infelizmente alguns foram bloqueados sem fundos e outros quando foram fazer levantamento. Tomem cuidado com esse Cassino, ele não é confiável. Tenho conta na Bet365 há mais de 7 anos e nunca tive problemas, já está casa fez isso em tão pouco tempo. Ela está atraindo jogadores oferendo um bônus interessante, para posteriormente reter os fundos dos investidores. Não depositem na Zythbet, ela não age corretamente.

Dear Diego,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. 

Could you please advise if there are any funds being held by the casino? If the casino paid out all the winnings and no funds are being held, I’m afraid, there’s not much we can do for you.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

The question is not whether or not to receive funds, but how the house acted. I disclosed the house to know about the bonus and every player is looking for bonuses to be able to bet, three friends made the deposits and one managed to fulfill the rollover requirements, but when he made the withdrawal of a part of the value it was blocked. Just like the other friends, who I know and had an account in this house. All were excluded in the same week, as if the house had taken a hit.

A questão não é ter ou não fundos a receber, mas sim a forma como agiu a casa. Divulguei a casa por saber do bônus e todo jogador busca bônus para poder apostar, três amigos fizeram os depósitos e um conseguiram cumprir os requisitos de rollover, porém quando fez o levantamento de uma parte do valor foi bloqueado. Assim como os demais amigos, que conheço e tinham conta nessa casa. Todos foram excluídos na mesma semana, como se a casa tivesse dado um golpe.

Thank you, Diego, for your reply. Unfortunately, I can't comment on the other cases since I don't know the details. Could you please advise if there are any funds being held by the casino?

In fact, all I can say is, do not deposit or encourage anyone to deposit at Zythbet, as unfortunately they will be victims of a scam. I'm just doing a public utility service, as I know that unfortunately a lot of people are being victims of this Casino and I don't want to see anyone fall victim to scammers.

Na verdade, o que posso dizer é, não depositem ou incentivem ninguém a depositar na Zythbet, pois infelizmente serão vítimas de um golpe. Estou apenas fazendo um serviço de utilidade pública, pois sei que infelizmente várias pessoas estão sendo vítimas desse Cassino e não quero ver ninguém ser vítima de golpistas.

I understand and wish I could be of more help. I’m very sorry we couldn’t assist you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will now close this complaint. Thank you for your understanding.