1win Casino - Депозиты игроков не были получены.

I have deposited two times 4300 rup and 7300 both recharge not received in game account

Dear ibrahimattar543, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

What about my money not small amount hard earned money I have been disposited plz help mi 1 win is fraud

Have you contacted your payment provider as suggested?

How to connect contact to payment provider????there is no option available to contact payment provider I contacted support support Sayed 24 hours the Sayed 48 and know saying 7 days wait.

Could you please let me know which payment method you used to deposit funds into your casino account?

UPI Paytm phone pay

In that case, you should contact UPI, PhonePe, and PayTM to inquire about the status of your transactions. Please get in touch with the payment providers and let me know about their response.

I contacted Paytm phone may in rply they Said your money successfully send to merchant account I DIPOSITED once again and two times deposit not received in game id plz see plz help 1 win is doing fraud and eating money

Depositers ar fraud 1win want to remove that all fraud depositers

Could you please forward me the communication with your payment provider regarding the lost deposits? My email address is veronika.l@casino.guru. Thank you.

Thank you for your emails. I completely empathize with your frustration, ibrahimattar543. As I mentioned previously, the process of locating and refunding your funds to your bank account or crediting them to your casino account may take some time. In order to give the casino sufficient opportunity to investigate and resolve the issue, I will extend the timeline for an additional 19 days, making it a full month. If no progress is made by then, we will step in and intervene. Let's remain optimistic and anticipate positive news regarding your deposited funds.

Thank you for your patience and understanding in advance.

Dear ibrahimattar543,

Has the money reached your casino account, or have you received the money back to your bank account? Please keep me updated on the latest developments.

30 days gone my money eaten by 1 win daily I m contacting support but nothing happens 30 days means what know no words my money eaten 😭 😢

Thank you for your replies. Before we proceed with the investigation, I need the following documents from you:

• the bank statement from 28 August until today
• screenshot of your deposit history in the casino
• communication with your payment providers and the casino customer support

My email address is veronika.l@casino.guru. Thank you in advance for your cooperation.

Thank you very much, ibrahimattar543, for providing all the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Guru help 3300 rup deposit 5 days gone

And 7300 rup deposit 48 days crossed but not refunded

Dear ibrahimattar543,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite 1win Casino representative to join this conversation.

Dear 1win Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Good afternoon

The user's funds were not credited to our account.

The user must apply for a refund to the payment system through which he made the transaction.

Best regards, 1win team.

Добрый день!

Денежные средства пользователя не поступали на наш счет.

Пользователю необходимо обратиться за возвратом денежных средств в платежную систему, через которую он совершал операцию.

С уважением, команда 1win.

Eaten my money 1 win give me my money I paid form your app

Dear 1win Casino,

Could you please send me a screenshot of the player's transaction history from August to September to miroslava.d@casino.guru ?

Thank you for your cooperation.