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Dear dieter77,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Please could you elaborate and describe what happened in more detail?

Do I understand correctly that you are trying to withdraw your winnings?

I will be waiting for your reply patiently.

Best regards,

Kristina

yes i'm trying.

ja, das versuche ich.

Thank you for your reply, dieter77. Could you please clarify how long you have been trying to withdraw your winnings? Do you have any pending withdrawals? If yes, when exactly did you request them?

Dear dieter77,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.