7BitCasino - Игрок требует возврата средств после открытия аккаунта, несмотря на пожизненный бан.

Ladies and Gentlemen

Unfortunately, I was able to create an account with you even though I have been banned for life from your casino 7BitCasino.com, which is part of the Dama NV group, due to gambling addiction.

Due to the gap and the problem of gambling addiction, I suffered losses amounting to €2,326.

Please refund the damages I have incurred to my bank account.

I have already provided the casino with evidence proving that I have been banned from all casinos licensed by Dama NV.

If you need any further documents, please let me know.

Sehr geehrte Damen und Herren,

leider war es mir möglich bei euch ein Account zu erstellen, obwohl ich bei eurem Casino 7BitCasino.com als Teil der Dama NV Gruppe aufgrund von Glücksspielsucht lebenslang gesperrt bin.

Durch die Lücke und die Problematik der Spielsucht ist mir ein Schaden in Höhe von 2.326€ entstanden.

Bitte erstatten sie den mir entstandenen Schaden auf mein Bankkonto zurück.

Dem Casino habe ich bereits Beweise vorgelegt, welche Belegen, dass ich eine Sperre für alle Casinos unter der Lizenz Dama NV habe.

Sollten sie weitere Dokumente benötigen teilen sie mir dies bitte mit.

Dear Nodiposit,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 7BitCasino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Could you please explain in which casino have you requested a self-exclusion that is part of the DAMA N.V. group?
• Have you informed 7BitCasino support of any gambling issues and requested a self-exclusion?
• Was your account in the casino closed as a result?
• Have you requested a refund of lost funds from 7BitCasino already? With what result?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello,

thank you very much for your help.

I have a self-exclusion at several casinos of the Dama NV group:

Raceup Casino

Lucky Circus

Trips Casino

VegasNow

SurfPlay

Lukki

Queenspins

BetPrimeiro

21bit

I have been banned from the entire Dame NV group since December 9, 2024.

I've already contacted 7BitCasino, but they're putting me off and constantly asking me to provide new evidence. Even though they know all about it.

Best regards

Hallo,

vielen Dank für ihre Hilfe.

Ich habe bei mehreren Casinos der Dama NV Gruppe einen Selbstausschluss:

Raceup Casino

LuckyCircus

Trips Casino

VegasNow

SurfPlay

Lukki

Queenspins

BetPrimeiro

21bit

Ich bin bereits für die ganze Dame NV Gruppe seit 09.12.2024 gesperrt.

Ich habe 7BitCasino bereits kontaktiert, jedoch werde ich hingehalten und muss immer wieder neue Beweise liefern. Dabei wissen sie doch bestens bescheid.

Viele Grüße

Thanks for your reply.

Could you please forward the email you received on December 9th to me?

Send it to my email at tomas@casino.guru

Hello Tomas,

I forwarded the email to you.

I have not received any refund yet.

Best regards

Hallo Tomas,

ich habe dir die Mail weitergeleitet.

Bis jetzt habe ich noch keine Rückzahlung erhalten.

Viele Grüße

Dear Nodiposit,

Please note the emails sent from @icloud.com domain can't be considered genuine replies from the casino.

Please let me know if there is any other evidence supporting the assertion the 7bit Casino was informed of your gambling problems before you deposited and played.

Could you please share any responses you received from the 7bit Casino casino support to your refund request?

Share it with me at tomas@casino.guru

Dear Nodiposit,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.