AllCashBack Casino - Бонусные выигрыши игрока были отклонены.

I have been playing and i did some deposits on allcashbackcasino.com

Two days ago i received an email and it said that i received a 5 euro bonus, i log in to allcashbackcasino and i was using the 5euro bonus to play on slots.....for my surprise i manged to go up to 650euro from the 5 euro bonus,

I did the withdrawal of 650euro and after two days i saw that my withdrawal was cancelled and my account was 0,

I was asking the lady on the chat platform why was my withdrawal cancelled and they said that i breach their terms and conditions and thats why my 650euro was gone????

This is the biggest scam guys ,stay away from them they dont even have a license how can they take money from people by adding or taking words out from their T&C

Hello Diana.

Thank you very much for submitting your complaint. We are sorry to hear about your situation. Most no deposit bonuses carry maximum bet limitation. Are you aware of breaking any of their bonus rules?

I didn't brake any of their t&c ,

They dont pay out anything to people who play on their website 

Hello Diana.

Thank you for providing us with the information we requested. We will now try to get in touch with the casino.

We would like to ask the AllCashBack Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Diana,

Regarding your complaint, unfortunately you have not met the terms and conditions requirements.

You had the bets higher than 30% of your bonus which is considered as an irregular play.

In case of the irregular case ,casino reserves the rights to remove the winnings and decline the withdrawal.

Since you are already informed about the terms and conditions, we hope that you will not have any inconvenience again at AllCashBack casino.

Best Wishes,

AllCashBack Casino Team 

If I had the bets higher you could let me know or at least to pay me half of the amount that I won but not to take all my winnings, 

People should know that you dont even have a license in Europe and you never pay out winnings 

Hello Diana. 

Usually, the casino evaluates your gameplay when you request for a withdrawal. We are aware that the casinos should enforce rules like this but it is an industry standard nowdays.  Are you aware of having bets higher than 30% of your bonus?

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hello Diana.

Maximum bet limitation with active bonus is common in most of the casinos. We also inform about max bet rule in the casino review on our website (for every casino). Of course, we are aware that all casinos should enforce rule like this and maybe in the future it will be an industry standard. Unfortunately,  we’re forced to reject this case because you have clearly breached the bonus T&Cs.