Apollo Club Casino - У игрока возникли трудности с этим казино.

bad site blocking withdrawals not played

sito pessimo bloccano i prelievi non giocate

Dear Massimiliano,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I apologize, but I am not sure I understand your problem correctly. Would you be so kind and describe your issue in more detail? Are you trying to withdraw your winnings? What exactly is being blocked?

Please, if there is some communication between you and the casino that could help us move forward with your case, send it to my email address kristina.s@casino.guru. I hope, we will be able to help you to resolve this matter as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Massimiliano,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

withdrawals are always offline and for 1 month

i prelievi sono sempre offline e da 1 mese

Massimiliano, thank you very much for your reply. Have you ever made a successful withdrawal?

Also, have you tried contacting the casino's support as requested?

just last year this year they decided to do this very often so they put the withdrawals offline and a casino shouldn't do that.

solo l'anno scorso quest anno hanno deciso di fare molto spesso in questo modo mettono i prelievi offline e un casino non dovrebbe fare questo.

Did you contact the casino's support to find out what is going on?

Dear Massimiliano,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.