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I have a manual withdrawal from 7 days ago, they cannot carry out the transaction. I need your assistance with this issue.

Tengo un retiro manual de hace 7 días, no me pueden hacer efectivo la transacción. Necesito que me apoyen con esta tema.

Dear ginomarti,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

I will be waiting for the solution to my request, I am waiting for the casino to resolve my withdrawal

Estaré esperando la solución de mi petición, estoy atento al casino de que resuelva mi retiro

This issue is very stressful, it is not understood why there are betting houses with these opportunities, with so many payment mechanisms they are extending or omitting withdrawal requests, I entered my accounts, the first one was wrong, then the second one does not give me a reason for the rejection and For this reason I requested manual withdrawal and I have been waiting for more than 7 days for a response. Their customer service is very bad and does not solve anything. Help me with the withdrawal solution

Es muy estresante este tema, no se entiende porque hay casas de apuestas con estas oportunidades, ya con tantos mecanismos de pago vienen alargando o omitiendo solicitudes de retiro, ingrese mis cuentas, la primera errónea, luego la segunda no me da razón del rechazo y por esta razón solicité retiro manual y ya llego más de 7 días esperando una respuesta su centro de atención es malisimo no soluciona nada. Ayúdeme con la solución del retiro

Thank you for your reply, ginomarti. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

I will be attentive to any communication from bankonbet. I will be reporting.

Estaré atento a alguna comunicación de bankonbet. Estaré informando.

Thank you for your reply, ginomarti. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

My account has already been verified, the balance is not bonuses and I have not withdrawn previously because my requested withdrawals with a bank account have been rejected on several occasions, now I generated a withdrawal with astropay and 4 days have passed and they do not process the withdrawal either, no I understand what's happening or they want to rob me

Mi cuenta ya ha sido verificada, el saldo no es de bonos y no he retirado anteriormente porque me han rechazado en varias oportunidades mis retiros solicitados con cuenta bancaria, ahora genere un retiro con astropay y ya pasaron 4 días y tampoco procesan el retiro, no entiendo que es lo que pasa o me quieren robar

Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear ginomarti,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.