Bizzo Casino - Бонусные выигрыши игрока были аннулированы.

Good evening, I complain that the bizzo company committed the amount of € 2700 from my account and then closed it so that there is no information.

Καλησπέρα καταγγείλω ότι η εταιρία bizzo δέσμευσε το ποσο ύψους 2700€ από τον λογαριασμό μου και στη συνέχεια τον έκλεισε για να μην υπάρχουν στοιχεία.

Dear Νικος,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

Do I understand correctly that your winnings have been confiscated?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Νικος,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

In a communication I had with them, they informed me that I had violated the terms and conditions with an active bonus.

in the first deposit I made 100 € they gave me but 100 € which in order to get I had to bet 40 times, as it happened.

When I asked for my winnings they informed me that they would seize them because I raised the bet with an active bonus.

It is worth telling you that in the first withdrawal I requested the amount of 350 € without any violation of their terms they denied me that I have not sent all the documents.

lies as I had sent them all normally since as soon as they confiscated the money they also identified the account.

we are dealing with a clear fraud.

Σε επικοινωνία που είχα μαζί τους με ενημέρωσαν ότι παραβίασα τους όρους και τις προϋποθέσεις με ενεργό μπόνους.

στην πρώτη κατάθεση που έκανα 100€ μου έδωσαν αλλά 100€ τα οποία όμως για να πάρω θα έπρεπε να στοιχηματισω 40 φορές,όπως και έγινε.

οταν ζήτησα ανάληψη των κερδών μου με ενημέρωσαν ότι θα τα κατασχέσουν γιατί ανέβασα το ποντάρισμα με ενεργό μπόνους.

αξιζει να σας πω ότι στην πρώτη ανάληψη που ζήτησα το ποσο των 350€ χωρίς καμία παραβίαση των όρων τους μου αρνήθηκαν ότι δεν έχω στείλει όλα τα έγγραφα.

ψεματα καθώς τα είχα στείλει όλα κανονικά αφού μόλις κατάσχεσαν τα χρήματα ταυτοποίησαν και τον λογαριασμό.

εχουμε να κάνουμε με απάτη ξεκάθαρη.

Thank you very much, Νικος, for your reply. I carefully checked the Bonus Terms on the website, and this is what I found (here):

„General Bonus Terms & Conditions

...

1e. The maximum bet with an active bonus is 5 EUR / 5 USD (Unless stated otherwise in special terms for the bonus). Purchasing any game features (including but not limited to respins) will add to your bet amount. If the player exceeds the maximum bet when the bonus is active, Bizzo Casino reserves the right to confiscate the winnings."

We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not a standard practice yet.

However, please do not hesitate to forward your game history in Excel format along with any relevant communication to petronela.k@casino.guru if you feel that you’ve been accused mistakenly. Looking forward to hearing from you.

Dear Νικος,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Is there a way to get my winnings as I really did not see this restriction and was not informed by anyone until I sent a withdrawal request.

the only sure thing is that their terms are illegal and abusive and have only requirements and no obligations to the players.

Υπάρχει κάποιος τρόπος να πάρω τα κέρδη μου καθώς πραγματικά δεν είδα αυτόν τον περιορισμό και δεν ενημερώθηκα από κανέναν παρά μόνο όταν έστειλα αίτημα ανάληψης.

το μόνο σίγουρο είναι ότι οι όροι τους είναι παράνομοι και καταχρηστικοί και έχουν μόνο απαιτήσεις και καμία υποχρέωση προς τους παίκτες.

I'm sorry Νικος, but there’s an important principle that says, "ignorance of the law is no excuse". It means that you can’t defend your actions by arguing you didn’t know they were illegal or forbidden, even if you honestly did not realize you were breaking the rules. If you are aware of placing greater bets than the allowed ones while completing bonus wagering, there's not much we can do for you.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

My question is as there are winnings with an active bonus within the process with a bet of 5 € And below why the betting proceeded to seize the entire amount and not the winnings that were the result of the violation of their terms ???

for example I bet € 5 and win € 100 and then I bet € 10 And I win but € 100 total € 200 winnings, how does the bettor have the right to confiscate everything ??? It does not state anywhere clearly that it can seize the entire amount.

Η ερώτηση μου είναι καθώς υπάρχουν κέρδη με ενεργό μπόνους εντός διαδικασίας με ποντάρισμα 5€ Και κάτω γιατί η στοιχηματική προχώρησε σε κατάσχεση όλου του ποσού και οχι των κερδών που ήταν αποτέλεσμα της παραβίασης των όρων τους;;;

για παράδειγμα ποντάρω 5€ και κερδίζω 100€ και στη συνέχεια ποντάρω 10€ Και κερδίζω αλλά 100€ σύνολο 200€ κέρδη, η στοιχηματική πως έχει το δικαίωμα να τα κατασχέσει ολα;;; Δεν αναφέρει πουθενά ξεκάθαρα ότι μπορεί να κατασχέσει όλο το ποσο.

I'm truly sorry, Νικος, but the maximum bet rule needs to be followed the entire time while completing bonus wagering.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.