Boomerang.Bet Casino - Игрок заявляет о задержке выплат.

Enter 5 sports bets for 500 euros at boomerangbet.

A week after making these deposits I requested a withdrawal of 1000 euros and the response was that I had to play each deposit 3 times.

So I did. I bet more than 15,000 euros.

After doing what they told me, I requested withdrawals more than 30 times and most of the time they cancelled them and the money went back to my casino account.

It was only approved once, but two days later the money was returned to my betting account.

I have contacted them more than 30 times and the responses are null, they say they will fix it but it is not true.

Right now I'm thinking about filing a complaint and trying to get the bank to withdraw the amounts, but that's difficult.

It is possible for a casino to be operating and have so many complaints.

I am from Spain.

I am devastated, I cannot make my refunds.

For deposits everything is very fast but for withdrawals nothing.

Don't use bonuses or promotions. I've tried calling and nothing.

Ingrese 5 deportivos de 500 euros en boomerang bet.

a la semana de hacer estos ingresos solicité una retirada de 1000 euros y la respuesta fue que tenía que jugar cada depósito 3 veces .

asi lo hice . Aposté más de 15.000 euros .

Al cumplir lo que me dijeron solicité más de 30 veces reintegros y la mayoría de las veces los anulaban y el dinero volvía a mi cuenta de casino .

solo una vez fue aprobado pero a los dos días el dinero fue de vuelto a mi cuenta de apuestas .

he contactado con ellos más de 30 veces y las respuestas son nulas , dicen que lo arreglaran pero no es cierto .

ahora mismo estoy pensando en denunciar y intentar que el banco retire los importes pero eso es difícil .

coml es posible que un casino esté operativo y tenga tantas quejas .

soy de españa .

estoy desolado no puedo hacer mis reintegros .

para los depósitos todo rapidísimo pero para reintegros nada .

No use bonos ni promociones . He intentado llamar por teléfono y nada

Dear magatraca,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

The problem is that they don't provide solutions.

I attach a video of all the rejected refunds.

In Spain, you get your refunds in 2 days maximum.

Do you recommend I report it? I've read the comments and many of them agree with my problem.

Being based in Curacao and not answering by phone raises many doubts for me.

El problema es que no dan soluciones .

adjunto vídeo de todos los reintegros rechazados .

en españa en 2 días máximo te pagan los reintegros .

me recomienda denunciarlo??. Es que he leído comentarios y muchos coinciden con mi problema.

el tener sede en Curazao y no responder telefónicamente me genera muchas dudas .

They have rejected another payment for me.

now by transfer.

I don't know what to do anymore.

I'm desperate. I don't understand what's happening.

Nobody gives me an answer.

attached screenshot.

Me han vuelto a rechazar otro pago .

ahora por transferencia .

no se que hacer ya .

estoy desesperado . No entiendo qué sucede .

Nadie me da respuesta .

adjunto captura .

Thank you magatraca for all the information provided. I will now forward your complaint to my colleague Natalia (natalia.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear magatraca,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.