Casino Kakadu - Игроку не удается пройти проверку KYC.

They do not accept my withdrawal documents

Non mi accettano i documenti iil prelievo

Dear Salernofabio,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.

Which documents you have already provided and when exactly? Have you received any explanation from the casino clarifying what is wrong with your documents?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

They do not accept me the residence but I do it the official card of the Netherlands if please let me know which is the real problem

Non mi accettano la residenza ma io ciò la carta ufficiale del Olanda se per favore mi fate sapere quale il vero problema

Thank you for your reply, Salernofabio. I apologize, but I am not sure I understand your message. Could you please clarify what is wrong with your residence? Where do you live and why did you mention the Netherlands?

Could you please forward me the communication between you and the casino?

When I opened my gaming account I was in Holland, now I'm in Italy .. or I sent the Dutch documentation but it's still pending for two months I don't know if I have to send the Italian address or something else ... I didn't know if they go good or not

Io quando o aperto il conto gioco stavo in Olanda adesso sono in Italia.. o mandato la documentazione olandese ma è ancora in attesa da due mesi non so se devo mandare l’indirizzo italiano o altro... non mi anno fatto sapere se vanno bene o meno

I was only domiciled in the Netherlands or I send the photo of the card of the municipality of the Netherlands the Dutch bank account but now I am in Italy

Do you need an Italian address?

Ci vuole l’indirizzo italiano?

I have a few questions so that I can understand the situation better:

1. Where are you from?
2. What home address is stated in your ID and other documents?
3. What home address did you fill in when creating an account?
4. Have you discussed this issue with the casino before you created an account? Could you please forward me all the relevant communication between you and the casino?

Thank you in advance.

When I opened my account I was resident in the Netherlands but on the identity card there is in Italy ... now I am in Italy that the Italian residence is alive in Italy

Io quando o aperto il conto avevo la residenza in Olanda però sulla carta di identità c’è lo in Italia... adesso sono in Italia ciò la residenza italiana è vivo in Italia

I’m very sorry but you haven’t answered my previous questions clearly. Please check my previous reply and try to assist. All requested information is essential if we wish to proceed with the case. I would recommend that you reply to all questions one by one and mark them with numbers as I did. Thank you in advance.

Dear Salernofabio,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

My problem is that either by sending all the necessary documents and not accepting them they are all in the antessa with no answer

Il mio problema è che o mandando tutti i documenti necessari e non l’accettano sono tutti in antessa senza risposta

I am trying to help you, but in order to do so, I need you to cooperate with me.

Tell me what you need to know

Dimmi di cosa ai bisogno di sapere

Please note you still have not answered all of my previous questions clearly.

Salernofabio, despite my numerous attempts you failed to cooperate and answer all the required information and in almost 3 weeks we have not moved anywhere. Unfortunately, we are not able to proceed with this complaint under these circumstances and I am forced to close it. Thank you for your understanding.