Casino Zeus - Вывод средств игрока задерживается из-за запроса дополнительной комиссии.

I deposited 25€, played on the Book of Queen slot, and won a total of 24,800€. When it came time to withdraw, they wanted me to pay 10% of the prize amount before they could release my winnings and transfer them to me. They claim it is Portuguese law to pay this tax.

Depositei 25€ joguei na slot Book of Queen e ganhei total de 24,800 € Na hora de levantamento, querem que pague 10% do valor do premio, para que possam liberar os ganhos e transferir para mim. Dizem ser lei Portuguesa ter de pagar esse imposto.

Dear 19vidal65,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you kindly confirm whether you've previously made any withdrawals from this casino?

Have you submitted any personal documents to this casino for identity verification?

Based on our findings, this appears to be an illegitimate casino, and we've issued a warning regarding this gambling establishment. Please refer to our review for further details.

Nonetheless, I must caution you strongly against paying any taxes on your winnings or sending any further funds to this casino.

Unfortunately, it seems you may have been targeted by scammers.

Thank you in advance for your reply.

Best regards,

Petronela

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Good afternoon. First I will give you the Casino link, so there is no mistake. zeusscasino.com. I've never made any withdrawals, it would be the first. I made a deposit of €25 bank transfer, to a strange name in Lithuania. I have proof of transfer as well as many screenshots and photos, also from chat conversations. I would like to send everything for your inspection.

Muito Boa tarde. Em primeiro vou lhe dar o link do Casino, para não haver engano. zeusscasino.com. nunca fiz nenhum saque, seria o primeiro. Fiz foi deposito de 25€ transferência bancária, para um nome estranho na Lituânia. Tenho o comprovativo de transferência assim como muitos screenshots e fotos, também das conversas no chat. Gostaria de enviar tudo para vossa verificação.

Hi 19vidal65,

• You can forward any supporting evidence and relevant communication to petronela.k@casino.guru.

Thank you.

Dear 19vidal65,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.