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Have had a "pending withdrawal" for over 4 days now with customer service telling me that someone will look at it asap. Still haven't heard anything or had anything done to pending payment. When contacting live customer service chat explained my problem and recieved a completely different answer from original question then customer service stopped replying all together. They tell you to recall your payments and redo them over and over resulting in 2 weeks of frustration and still nothing done about it. Avoid casino

Dear Kyran,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Keep in mind, it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your bank account, especially if it’s your first withdrawal or it is an international transaction. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you confirm that this was your first attempt for a withdrawal? Have you received any confirmation from the casino regarding successful verification?

Thank you very much for your reply.

Best regards,

Kristina

Dear Kyran,

Is there anything new regarding this case? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.