Casiqo Casino - Выплата игроку была задержана.

Hello,

I won 3200 euros.

Today I received an email.

Payout was canceled.

We need further

documents!!!!!!

My account is verified.

Best regards, Mariella

Hallo

3200 Euro gewonnen

Heute email bekommen

Auszahlung storniert

wir benötigen weitere

Dokumente!!!!!!

Mein Konto ist verifiziert

Lg Mariella

Dear mariella22,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please clarify which documents you previously provided to the casino when your account was initially verified?

Additionally, what specific documents is the casino requesting from you now? Have you already sent any of the newly requested documents to the casino? Please note that the casino reserves the right to request additional documents for verification if deemed necessary.

Lastly, could you confirm whether you accumulated your winnings while using a bonus or through standard gameplay without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

All documents are verified, all submitted again today, no the prize was won without a bonus

Ps. They ask for all the deposit methods you have used, I don't understand the point of that ?????

I will send you a screenshot of my page

Lg Mariella

Alle Dokumente sind verifiziert, Heute nochmals alle übermittelt,nein der Gewinn wurde ohne Bonus gewonnen

Ps.Sie verlangen alle Einzahlungsmethoden die man verwendet hat,verstehe den Sinn dahinter nicht ?????

Ich sende Ihnen noch einen Screenshot von meiner Seite

Lg Mariella

Thank you for your replies.

Please understand that verifying the payment methods used for deposits is a standard procedure. Casinos are required to ensure that all payment methods used belong to the account holder.

Could you kindly confirm if you have provided the requested documents to the casino?

Looking forward to your response.

Always the same answers

Account is verified

They require all deposit methods you have chosen Skrill/Paysave/Eps

etc ……

What does this have to do with a payout???????

You are not asked for a deposit either!!!!

Ps. I have uploaded all deposit receipts to my account as PDF

Winnings are repeatedly canceled

I wonder what all this is about, I don't know of a single casino that pays out without problems (unfortunately) but when depositing everything works great

Hope Casino Guru can help us to get the winnings

Lg Mariella

Immer wieder die selben Antworten

Konto ist verifiziert

Sie verlangen alle Einzahlungsarten die man gewählt hat Skrill/Paysave/Eps

usw ……

Was hat das mit einer Auszahlung zu tun ???????

Bei Einzahlung wird auch nicht gefragt !!!!

Ps.habe sämtliche Einzahlungsbelege per PDF auf mein Konto hochgeladen

Gewinn wird immer wieder storniert

Ich frage mich was das ganze alles soll,kein einziges Casino kenne ich das ohne Probleme auszahlt (leider) aber beim Einzahlen läuft alles super

Hoffe Casino Guru kann uns Unterstützen den Gewinn zu bekommen

Lg Mariella

Hello please help

The casino simply doesn't pay out

Hallo bitte um hilfe

Das Casino zahlt einfach nicht aus

Upload everything in the account

Alles im Konto hochladen

As I explained in my previous reply, when you deposit money to a casino, it is essential to understand that upon requesting a withdrawal, the casino will typically require you to verify all payment methods you have used in the past. This applies even if a particular payment method was used only once or a long time ago. Verification may involve submitting bank statements, payment receipts, or any other documentation the casino deems necessary.

To assist you further, could you please clarify the following:

• How many payment methods have you used to deposit funds into this casino?
• Have you provided bank statements for all the payment methods you’ve used?
• Which specific payment methods has the casino requested you to verify?

Looking forward to your reply.

With all due respect, but when depositing, the casino does not ask what is being deposited, it is taken immediately

The nerve to demand such a thing

Thanks for nothing!!!!!!

Casino requires from 10.05.2024

a deposit confirmation ????

So you didn't help us, thanks to all fair casinos that pay out without "problems"

Bei aller Liebe,aber beim Einzahlen fragt das Casino auch nicht mit was Eingezahlt wird,das wird sofort genommen

Frechheit so etwas zu verlangen

Danke für nichts!!!!!!

Casino verlangt vom 10.05.2024

eine Einzahlungsbestätigung ????

Also weitergeholfen haben Sie uns nicht,Danke an alle fairen Casinos die auch ohne „Probleme „ Auszahlen

Sorry, these are just the casino's requirements to avoid having to pay out!!!!!!!

Please do not fool the players who have a little luck and win something

Should I perhaps show you the

Send deposits that the casino has already received

It's a disgrace that every win you have at every casino just rips you off!!!!!!!

Ps. the help is free

Unfortunately 😥😥😥

Entschuldigung das sind nur Vorgaben des Casinos um nicht Auszahlen zu müssen !!!!!!!

Bitte verarschen Sie die Spieler nicht die einmal etwas Glück haben und etwas Gewinnen

Soll ich Ihnen vielleicht mal die

Einzahlungen schicken die das Casino bereits bekommen hat

Eine Frechheit bei jeden Gewinn was man hat bei jedem Casino nur verarscht wird !!!!!!!

Ps.die Hilfe ist umsonst

Leider 😥😥😥

I understand your frustration, but please note that when depositing money at a casino, it’s important to keep in mind that before processing a withdrawal, you will need to provide proof that you are the owner of all the payment methods used for your deposits. This is a standard procedure designed to comply with anti-money laundering regulations.

If you choose not to proceed with the verification process, I’m afraid we won’t be able to assist you further. Please let me know how you would like to proceed.

Now the casino is closing too!!!!!!!!

Jetzt sperrt das Casino auch noch zu !!!!!!!!

Have uploaded all deposit methods in the casino account

There is nothing more, these are all the payment methods that I have used

What is the problem ???????

Haben sämtliche Einzahlungsarten im Casinoaccount hochladen

mehr gibt es da nicht,das sind alle Einzahlungsarten die ich verwendet habe

Wo liegt das Problem ???????

Thank you very much, mariella22, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi mariella22,

I’ve just looked over your case and I’m truly sorry to hear you’re having difficulties with verifying your payment methods. I’ll reach out to the casino to assist you, and we’ll see what they say in response.

Dear Casiqo Casino, I’d like to invite you to engage in this conversation to help resolve the player’s complaint. Could you please provide more details about the case? Specifically, have you received and reviewed the deposit confirmations from the player?

I look forward to hearing back from you. If you have any supporting evidence, please send it to my email at natalia.b@casino.guru.

Regards,

Natalia

Account is verified but no payout please help us

mfg Mariella

Account ist verifiziert trotzdem keine Auszahlung bitte helfen Sie uns

mfg Mariella

Dear Natalia and Mariella22,

Thank you for your contacting us.

In order to verify the account and proceed with the withdrawal, we kindly ask our valued players to provide the following documentation for each deposit method used. This allows us to be in alignment with anti-fraud regulations. We kindly ask the player to provide the following documentation:

◉ Online Bank Transfer – Please upload the bank statement for the account used for deposits. The statement should include the following details: your name, the bank name/logo, the date and time of the transaction, the amount paid, IBAN, etc. Typically, you can download the bank statement from your online banking platform as a separate file. Additionally, please ensure that:

All four corners of the document are visible in the photo.

The document is not older than 90 days.

◉ Proof of Skrill Deposit – Kindly upload a screenshot from your Skrill account showing your email and full name. We also need a screenshot showing the transaction to the casino.

◉ Proof of EPS Netpay Deposit – Similar to Skrill, please upload a screenshot from your EPS account displaying your email and full name, along with a screenshot of the transaction to the casino.

◉ Proof of Paysafecard Deposit – Please upload a screenshot confirming your Paysafecard deposit. If you used a voucher, kindly upload a photo of the voucher as well.

The player has been informed of this request, however, at the moment, these documents are yet to be provided to us. Once we receive the requested documentation, we will be happy to proceed with the withdrawal process.

Regarding the closure of the casino, while it is true that the casino will be closing, please be assured that the withdrawal processes will continue, and all our valued customers will receive their payouts as promised.

Thank you for your understanding, and we look forward to receiving the documentation to proceed.

Best regards,

Casiqo Casino

It's a pity that the progress is so time-consuming and you're always hanging in the air, as I said, the account

verified !!!!!!!

And the payment still doesn't come!!!!!!

lg Mariella

Schade das der Fortschritt so sehr Zeitintensiv ist und man wie immer so zu sagen in der Luft hängt,wie gesagt ist der Account

verifiziert !!!!!!!

Und die Auzahlung bleibt trotzdem aus !!!!!!

lg Mariella

Thank you, Casiqo Casino.

Dear Mariella22, can you please send me the documentation you have already provided to verify your deposit methods? It seems that you haven't provided everything.

I can see that you shared the screenshot from a Raiffeisen Bank payment in the complaint thread. I assume it should be an online bank transfer method. The casino asks for a bank statement, can you download the whole statement from your bank app or from your account on their website? Or maybe you receive your monthly statements from the bank via email, can you check it?

I also received your last email, you attached a photo of a Paysafecard statement. Could you send the original document in PDF format for Paysafecard? There is no need to print it out and take a photo, the casino should accept the PDF version. Alternatively, the casino asks you for a screenshot, which you can take directly in your Paysafecard account.

So we are left with two more deposit methods to verify: Skrill and EPS Netpay. Do you have access to your Skrill and EPS accounts on their websites? Can you take screenshots of your deposits to the casino via Skrill and EPS?

Don't worry about the fact that the casino is closing. They must fulfill their obligations towards players and process all the payments, but in your case, it is necessary to verify the deposit methods before the casino can approve your withdrawals. This is a standard procedure for online casinos, so your cooperation is very appreciated.

I don't know what else I have to upload to get a payout!!!!!!!!

It seems that it is not so easy to win at this casino

lg Mariella

Weiss nicht mehr was ich noch alles Hochladen muss das es zu einer Auszahlung kommt!!!!!!!!

Es ist anscheinend nicht so einfach bei diesem Casino zu seinen Gewinn zu kommen

lg Mariella

And what will happen in 2025

Request for feedback from the casino

Lg Mariella

Und was passiert dann 2025

Bitte um Rückmeldung vom Casino

Lg Mariella

OK thanks

Ok,Danke

Ps. 4 deposit methods are already confirmed on my casino site

I don't understand why I have to upload everything again ??????

Ps.Auf meiner Casinoseite sind bereits 4 Einzahlungsarten bestätigt

vestehe nicht warum ich alles nochmal Hochladen muss ??????

I uploaded everything again on the casino site

Now I don't know what else is missing for my payout

Lg Mariella

Habe alles nochmals Hochgeladen auf der Casinoseite

jetzt weiß ich dann nicht mehr was jetzt noch fehlen sollte für meine Auszahlung

Lg Mariella

As requested the bank statement

Lg Mariella

Wie gewünscht der Kontoauszug

Lg Mariella