ChachaBet Casino - Возврат средств игроку был отложен.

The make a agreement but don’t pay my refund

they also blocked all contact from their side.

PAY MY REFUND NOW! :

" Dear W…… P…..,

After thoroughly reviewing your case, we would like to bring your attention to the terms and conditions (T&C) that you accepted upon registering with Chachabet.

In accordance with paragraph Eligible users of T&C, it is explicitly stated that users must determine the legality of accessing and using the website in their respective jurisdictions. We cannot verify the legality of services in every jurisdiction, and users are responsible for ensuring compliance with applicable laws in their country of residence. Thus, you are not eligible for refund as far as you violated our T&C.

However, we would like to resolve this situation amicably and we agree to provide a refund. Our team has conducted a comprehensive analysis, factoring in various criteria such as provided bonuses and administrative costs incurred to cover the activity of the player on the website.

The refund amount will be based on the following formula:

Refund Amount = (Total Deposits - Total Withdrawals - Total Bonuses Granted by Us )– 35% for incurred commissions for payment and game providers.

Here’s the comprehensive breakdown of the calculation:

Total Deposits: 21 051 EUR

Total Withdrawals: 0 EUR

Bonuses: 2 044,27 EUR

Refund Amount: 12 354,37 EUR

Please let us know if you want to proceed with the proposed resolution.

"

Dear Wwpp,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you are facing with receiving your refund from ChachaBet.

To better understand your situation and assist you effectively, could you please clarify and provide additional information:

• What was the basis for the refund agreement mentioned in their email? Did ChachaBet explicitly acknowledge any fault or error on their part?
• When was the refund initially promised to you, and did they provide a specific timeframe for the payment?
• Have you made any attempts to contact them recently, and if so, how? Could you share any responses or lack thereof from their side?

Additionally, if you have the original emails or any correspondence related to the refund agreement, please forward them to me at petronela.k@casino.guru. This will help us better understand the terms of the agreement and the commitments made by Chachabet.

Your cooperation is crucial to proceed with your case.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Dear Wwpp,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player to our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.