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On Saturday while I was playing roulette, a message appeared to me that I was already participating for the promotion that if I played the amount of $500 they would give me prizes! When I spent the $500, I contacted an advisor and he told me that during the day, and I didn't get anything, I contacted him again the same day, Saturday, and it turns out not always, that I don't meet the requirements for the offer!

what are they playing, my complaint is because they tell you that you are participating for something and in the end it turns out to be a lie

El día sábado mientras jugaba ruleta me aparece un msj que ya estaba participando por la promoción de si jugaba la cantidad de $500 me entregarían premios! Al gastarme los $500 me comunico con un asesor y me dice que en el transcurso del día, y no me llego nada me volví a comunicar el mismo día sábado y resulta que siempre no, que no cumplo los requisitos para la oferta!

a qué están jugando, mi queja es por que te dicen que estás participando por algo y al final resulta mentira

Dear erducer12,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you activated any promotional offers in this casino in the past? Did you place any bets before realizing that the bonus hasn’t been activated automatically inside your account? Do I understand correctly that the bonus couldn't be used on your preferred game?

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically and not all bonuses are available for all the casino games.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Dear erducer12,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.