COIN365Bet Casino - Игрок испытывает трудности при обращении в казино.

Is this casino currently active?

No matter when I look,  the live chat is unavailable.And they don't reply to e-mail.

I have a pending withdrawal.Could you investigate about this casino?

Dear Ryosyou,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. How many days ago you have requested your first withdrawal? It’s quite usual for withdrawals, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Additionally, could you please advise which payment method you have chosen and confirm that your account verification has been completed successfully? I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Please keep us updated.

Best regards,

Petronela

Hello

First, sorry for terrible English.

I requested a withdrawal a few days ago. But Terms say "The vast majority of withdrawals are processed instantly. However, for security reasons it is necessary for us to process very large withdrawals manually, which will result in a short delay. If you have any concerns about a withdrawal please don’t hesitate to contact with your transaction details." And it seems that this casino doesn't verify user accounts.

Dear Ryosyou,

Could you please advise how many days ago you have requested your withdrawal? Have you sent all the documents for the verification? Thank you very much in advance.

Dear

I requested 7 days ago.This casino doesn't need documents verification.

Thank you very much Ryosyou for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal.  

Hi Ryosyou,

I read your complaint and understand the issue. I will contact the casino and see what can be done here.

We would like to ask the Coin365Bet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Hi Ryosyou,

I tried to reach out to the casino, the email has been verified but they never replied and all notifications were also ignored. I’m afraid, there is not much that can be done without the help of the casino. I will mark the complaint "unresolved" in our system. I understand, this isn't a satisfactory solution to your issue. However, the change of rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. If, in the meantime, you received your funds, please let me know (my email: peter.m@casino.guru).

Best regards,

Peter