Crown Slots Casino - Вывод игрока задерживается из-за обвинений в использовании VPN.

The casino accused me of using a VPN to play on their site, which is not true. The site is accessible without the use of a VPN, and it was not used during the game.

Hello sorrow321,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Crown Slots Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Do you ever use VPN at all?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

The account was fully verified last month, around February 20th.

Yes, sometimes I use VPN for some sites. However, I did not use VPN on their site because it is not necessary, their site and games are available without VPN, I did not connect it. And I monitor this.

The last time I wrote to them in live chat was March 13th, when I received this letter about using VPN. I said it was a mistake, but they did not help me in any way.

Аккаунт полностью верифицирован в прошлом месяце, примерно 20 февраля.

Да, иногда я использую VPN для некоторых сайтов. Однако, на их сайте я не использовал VPN, потому что это не нужно, их сайт и игры доступны без VPN, я его не подключал. И я за этим слежу.

Последний раз я писал им в лайвчат 13 марта, когда получил это письмо о использовании VPN. Говорил, что это ошибка, но они ничем мне не помогли.

Thank you sorrow321 for all the information provided. As we need further evidence from the casino regarding the usage of VPN, I will be forwarding your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello there,

Thank you sorrow321 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Crown Slots Casino for their help in resolving this complaint. We would like to know how we can help resolve this issue.

Thank you!