Casino Sinners — общее обсуждение

My account is already verified. I requested a withdrawal three days ago which has not been processed until today. The live chat is no longer online. My email to support has also gone unanswered for two days. Let's see how it goes. In any case, good service looks different.

Mein Konto ist bereits verifiziert. Ich habe vor drei Tagen eine Auszahlung beantragt die bis heute nicht bearbeitet wurde. Der Live-Chat ist nicht mehr online. Mein Mail an den Support bleibt ebenfalls seit zwei Tagen unbeantwortet. Sehen wir mal wie es weiter geht. Gutes Service sieht jedenfalls anders aus.

I agree that the player should never be ignored especially when payment is involved.

I can understand that some unusual circumstances can occur from time to time, but the players should be always updated.

Were you advised about the approximate waiting time, please?

I'd say that couple of days are quite normal, even a week, sadly.

Today after three days I got this answer:

Hello Wolfgang,

Please be advised that we would like to pay out back to the original deposit method.

Best regards,

Bryan

I deposited with RapidTransfer, but the casino does not offer this withdrawal method. They only offer bank transfer and ngp. I therefore chose bank transfer, since RapidTransfer is also paid directly from the bank account. I also do not know what is meant by ngp.

Heute bekam ich nach drei Tagen diese Antwort:

Hello Wolfgang,

Please be advised that we would like to pay out back to the original deposit method.

Best regards,

Bryan

Ich habe mit RapidTransfer einbezahlt, aber diese Auszahlungsmethode bietet das Casino nicht an. Sie bieten nur Banktransfer und ngp. Ich habe daher Banktransfer gewählt, da ja auch Rapidtransfer direkt vom Bankkonto bezahlt wird. Ich weis auch nicht was mit ngp gemeint ist.

Hello,

I'd say that the casino would like to use the same payment method which you used for the deposit because this method is verified. Due to this, it's possible that they intend to make an exception.

Has your withdrawal been changed to this RapidTransfer already?

Hello, I have now received my money on Skrill. So everything is done.

Hallo, mir wurde jetzt mein Geld auf Skrill ausbezahlt. Es ist somit alles erledigt.

Hello,

really great news! 🙂

Although it does not fully correspond with that previous update from the casino. 😁

Anyway, kindly keep in mind that using one payment option for deposits and withdrawals alike can save you time. 😉

Are you staying with the Casino Sinners, I wonder?