Проблемы с отменой в locowin (Страница 2)

Hello,

I checked solved complaints and the waiting time varies, but it is quite long - approx. 3 weeks I'd say.

The radio silence however concerns me quite a bit.

The standard period is 2 weeks. If you don't receive a pending withdrawal within 2 weeks, then there's something strange going on.

They said in the KYC email that it takes up to 48 hours, which are now over.

I've already sent an email to support, and nothing came.

If they just let themselves be celebrated so that I screw up everything and it takes 2 weeks, then I don't care either, I'm steadfast.

What are my options in an emergency?

Sie meinten in der KYC Email das es dauert, bis zu 48 std die mittlerweile um sind.

Hab schon schon ne Nachricht per Mail an den Support geschrieben, da kam auch nix.

Wenn die sich einfach feiern lassen damit ich alles verballere und das 2 Wochen dauert, dann ist mir das auch egal, bin standhaft.

Was hab ich im Notfall für Optionen?

If necessary, please submit a complaint.

You can do so here: https://casino.guru/complaints/create

I hope you won't need it.

Hi

I played at locowin with a bonus, I wagered the full amount and now when I wanted to withdraw it, they canceled everything except the 20 euro deposit, saying that I was playing a game that I shouldn't have been allowed to play at Bonus. I've also played other games, and I didn't even know which games I wasn't allowed to play. And now I don't know what I can do, it's about 1300 euros. Can someone help me?

Hallo

Ich habe bei locowin mit einem Bonus gespielt ich habe den kompletten Betrag umgesetzt und jetzt als ich es auszahlen lassen wollte ,haben sie mir alles storniert bis auf die 20 Euro Einzahlung mit der Begründung das ich ein spiel gespielt habe das ich nicht hätte spielen dürfen beim Bonus.ich habe aber auch andere Spiele gespielt zudem wusste ich doch gar nicjt welche Spiele ich nicht spielen darf .Und jetzt weiss ich nicht was ich tun kann es geht immerhin um 1300 euro.kann mir jemand helfen?

Normally there is a message that you can't play the slot with an active game, I mean even in the loading screen, it's actually not possible to play something wrong. The slots are blocked because there are sometimes so many that it would be absurd if everyone had to look at every slot they played or had to be unsure whether it was allowed if there were sometimes 3k + slots in the casino... ..I make false excuses on the part of the casino. They should all die on the money they embezzled!!!!

normal kommt da ne Meldung , dass man mit einem aktiven Spiel den Slot nicht spielen kann, ich meine sogar schon im Ladescreen, das geht eigentlich gar nicht was falsches zu spielen. Die Slots sind geblockt, weil es sind ja teilweise so viele , das wäre ein Unding, wenn jeder bei jedem Slot den er spielt kucken müsste bzw. unsicher sein müsste ob der erlaubt ist , wenn es teilweise 3k + Slots im Casino sind.....ich sage falsche Ausreden seitens des Casinos. Die sollen alle an ihrem Geld das sie unterschlagen verrecken !!!!

Nothing came up bad number is that.

Es kam gar nichts miese Nummer ist das.

Hello,

every time you take a bonus, always read the associated terms and conditions, please? It's an unwise decision to rely solely on the casino when it comes to the restrictions. Yes, in a perfect and secure world, the restricted game would not load while the bonus is still active, but not every casino platform work just like that.

Feel free to submit a complaint, our team will look into it and will try to find a fair solution.

Will you do that?

I think I'd be entitled to some of the money since I've played other games as well, not just the one I broke. But what would be a fair solution? And to what extent is the complaint successful?

Ich denke das mir ein Teil des Geldes schon zustehen würde da ich ja auch mit anderen spielen gespielt habe nicht nur das eine gegen das ich verstoßen habe .Aber was wäre eine faire Lösung? Und inwiefern hat man bei der Beschwerde Erfolg?

Hello, I see you have submitted complaint already. That's great. Let our colleague Nick from complaint resolution team bring more information what is possible to do after submitting your answers. This casino has by Casino Guru the questionable reputation but we can also see that casino is interested in resolving disputes what is at least a good sign for now. I hope that there is a solution for you and that at least some amount is returned to you afterwards.

That's very nice of you, thank you very much

Super das ist sehr nett von Ihnen Vielen dank

hank you for your email,  Allow me to remind you that some rules apply when you play with a bonus.

As soon as a bonus is active on your account, every bet made with real or bonus money on any of the forbidden games or over the max bet limit will be considered as a breach and winnings will be voided.

I kindly invite you to take a look again at our Bonus terms that you accepted at the registration to avoid any future violations of those terms.

Please do not hesitate to contact us via email 24/7 or via live chat between 10h00 CET and 23h00 CET for any further assistance.

Warm Regards,

Chiara,

Locowin Casino

Das kam vom casino

Hello,

I think that you should focus on answering Nick's questions, can you do that, please?

Visit your complaint here, and provide more details about the verification, bonus, and games you played.

Thank you 😉

How did it end up for you? Would be interesting to hear how they solved the situation. I mean seems like you played a forbidden game which I guess is the reason why they canccelt the withdraw. Have the same issue in another Casino and there is also a complain open with the complains team...

Unfortunately I haven't heard anything more.

Ich habe leider gar nichts mehr gehört.

I don't think anything will come of it. I feel very sorry for her too.

Ich denke da wird auch nichts weiter mehr kommen.tut mir sehr leid auch für sie.

I'll just never play there again

Ich werde einfach nie wieder da spielen

Definitiv