Spinoloco Casino — общее обсуждение

Good afternoon.

I need some help. Spinoloco does not accept the proof of IBAN that Banco Santander Totta provides in PDF, with all the necessary data. It's the first casino that doesn't accept this proof. They ask for a bank statement, so they can see my name, address and the transaction for their benefit, but that doesn't prove any IBAN. It's unacceptable.

Boa tarde.

Preciso de ajuda. A Spinoloco não aceita a prova de IBAN que o Banco Santander Totta, fornece em PDF, com todos os dados necessários. É o primeiro casino que não aceita essa prova. Pedem um extrato bancário, para poder ver o meu nome, endereço e a transação no benefício deles mas isso não prova qualquer IBAN. É inadmissível.

Hi there,

just to be sure, is the missing IBAN truly the case here? Bank statements usually serve as proof of address, bank account ownership, or proof of deposit.

For such purposes, it is indeed imparative that such a document contains your full name, address, and banking details.

Can you provide another document showing your IBAN and other details that can be matched with the aforementioned banking statement? I have to admit I have never heard of "Banco Santander Totta" before, but I'd like to help you out anyway. How about you paste a screenshot showing the casino's request or response given when you submitted the bank statement? Even a simple copied and pasted text helps out. Perhaps I missed something important or just didn't understand the problem correctly.

Hello.

Thank you for your time. I have obtained the necessary documentation for the casino and the case has been resolved. All in all, I'd like to thank you for your quick response.

Sincerely,

Romarico Silva.

Olá.

Obrigado pela disponibilidade. Consegui a documentação necessária para o casino e o caso ficou resolvido. Com tudo, quero agradecer a vossa rápida resposta.

Atenciosamente,

Romarico Silva.

After all, it turned out pretty well quite quickly. So what was necessary, or what did you do? Did you give them what they needed? 🙂

Casino doesn't respect players' gambling addiction. I've asked dozens of times to close my account permanently for gambling addiction and I've never been able to.

isn't this a crime?

don't play here!

Casino não respeita o vício de jogo dos jogadores. Já pedi dezenas de vezes para fecharem a conta definitivamente por vício de jogo e nunca consegui.

isto não é crime??

não joguem aqui!

Hi, did the casino also tell you why it doesn't want to close your account or is it just egging you on? How did you request self-exclusion and when did you write to the casino about it? 

Would you please answer my questions?

Anybody here get their withdrawals processed recently?

Live chat support is pretty responsive, but I now have 3 withdrawals pending (first ones) and my account is already verified, so I'm not sure what the delay could be

Maybe it would be good to check user reviews or complaints from time to time, there you can find out quite useful information about what you are asking. 

However, how long have you been waiting for withdrawals? Have you asked them what causes the delay?

5 days so far, but I’m not at the weekly limit of withdrawals with 4 pending totalling $2000

Sure, thanks for the reply. It's a relatively new casino so we don't know what to expect from it yet. Probably with the experience of other players we will know more in time. 

However, since you are waiting for 5 days, I would recommend to be patient. We give casinos 14 days for the withdrawal process and if nothing happens we will try to help you. 

Are you in contact with the casino or not? 

Do you think you can wait?

Yes I have contacted the casino they have advised me the financial department will look at it when they have time as it is first come first serve. I will open a complaint if I need help if I have not received the funds in 14 days thanks

I think you're thinking straight. So if you find out anything relevant from the casino or if you reach for the complaint option, let me know.

I'll be here.

My first 4 withdrawals came through (limit of 500 per withdrawal)

Support actually gave me a personal call to get a document required for kyc related to the bank account I was withdrawing to, very friendly guy, definitely hoping to keep playing here.

Just need to wait until next week to withdraw the rest as there's a limit per week, just waiting on all the withdrawals to complete now so I can re-deposit using a bonus

It's good to see that the casino is nice to you and that everything is going the way you want it to. It was probably about time I would say. 

So when the rest of the money and such gets to you, let me know. 🙂