Депозит BTC отменен

Good afternoon.

Before making a complaint to the casino, I would like to know your opinion.

I made 2 btc deposits in a casino in a row, it was a mistake because I just wanted to make one.

The fact is that only one of the values entered. The wallet is btc.com the balance has been withdrawn from the wallet but only one amount has reached the casino.

Does anyone advise me what to do?

Thanks

Boa tarde.

Antes de fazer uma reclamação ao casino, gostaria de saber qual a vossa opinião.

Fiz 2 depósitos em btc num casino seguidos, foi um engado pois só queria fazer um.

O facto é que só entrou um dos valores. A carteira é btc.com o saldo foi retirado da carteira mas só chegou um valor ao casino.

Alguém me aconselha o que devo fazer?

Obrigado

So does the casino say they didn't receive the other payment? Have you tried to send them a proof showing clearly their wallet's code?

Maybe you could try to get an official statement from btc.com as well.

Thanks for the sugestion.

I sent an email to btc.com to see if they can verify what happened to me.

I'll wait.

Obrigado pela sugestão.

Enviei um e-mail para a btc.com para ver se me podem verificar o que aconteceu.

Vou aguardar.

Support (BTC.com)

Mar 16, 2021, 11:05 GMT+8

Dear Jorge‍,

Thanks for contacting us.

First, please check how many blockchains have confirmed by the below link.

For BTC: https://btc.com/

For BCH: https://bch.btc.com/

As you know, Blockchain is anonymous and irreversible, if you make a transaction, and there are more than 6 block confirmations, which means this transaction has done successfully.

Please contact the platform which should receive it, you can ask your receiver wallet provider credit for you.

Regards,

Good afternoon, this was the answer I received.

As I don't understand anything about blockchain, I can't confirm anything. But I can post the transactions here if anyone notices.

Boa tarde, foi esta a resposta que recebi.

Como não percebo nada de blockchain não consigo confirmar nada. Mas posso postar as transacções aqui se alguém perceber.

https://m.btc.com/927c53579fca77df22040ba856fff0d8ccaf35588dc932404bcae2047df90356

If you don't understand how to verify it, you can simply ask them to explain you how to check if it are more than 6 block verifications.

2137 confirmations.

I can see that.

2137 confirmações.

Isso consigo ver.

I already sent this link to the casino. I'll wait.

Já mandei este link para o casino. Vou aguardar.

On the blockchain link who belongs can see.

Thanks

No link da blockchain quem pertence consegue ver.

Obrigado